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Insight International (UK) Ltd

Production Support Specialist

City Of Bristol
Posted about 14 hours ago
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Role - L2 Production Support Specialist – Middleware & Application Support

Model – Hybrid
Location: Bristol, UK

Technical Skills

Strong knowledge of:

  • SQL (advanced queries, joins, indexing concepts)
  • Oracle Database
  • Unix/Linux (shell scripting, commands, log analysis)
  • Monitoring tools such as ITRS (Gateway) or equivalent monitoring solutions
  • ServiceNow or other ITSM tools
  • Batch processing and scheduling tools (Autosys/Control-M preferred)

Middleware & Integration Technologies

  • Hands-on experience supporting Microservices-based applications
  • Experience with WebLogic Console administration and troubleshooting
  • Knowledge of TIBCO EMS queues, message flows, and queue management
  • Experience monitoring and supporting Kafka topics, consumers, and producers
  • Understanding of middleware architecture, application integration, and message-based systems

Reasons to use Rodeo

I’m in my final year doing Economics and I don’t know whether to apply for grad schemes now or do a masters first. What do you think?

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Also worth knowing: most autumn 2026 applications are open now. Timing matters more than you think.

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Grad scheme, placement, apprenticeship? Not sure what you want yet — that's fine. Your agent talks it through with you and turns "I have no idea" into a shortlist.

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Graduate Consultant — 2026 Scheme

PwC·London, UK
£35,000/yr

Why you're a good match

Strong

Your economics background and your summer at a regional bank line up with what PwC looks for on the consulting scheme. Applications close in four weeks.

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Why you're a good match

You’ve got the grades and the economics background, and your bank internship is exactly the experience this scheme looks for. Apply soon — deadlines close within the month.

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Strong

Experience fit

Your summer at the bank plus your econometrics coursework map directly to the day-one responsibilities on this scheme — client modelling, market briefings, and deal support.

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Production Support Responsibilities

  • Provide L2 support for production applications, ensuring minimal downtime
  • Troubleshoot and resolve incidents, service requests, and production issues within defined SLAs
  • Perform root cause analysis (RCA) and implement preventive measures
  • Work on incident prioritization, escalation, and resolution via ServiceNow
  • Monitor system health using ITRS (Gateway) or equivalent tools
  • Respond to alerts, analyze logs, and take appropriate corrective actions
  • Execute and troubleshoot issues using Unix/Linux commands and shell scripts
  • Write and execute complex SQL queries to investigate and resolve data-related issues
  • Support database-related activities, including basic performance tuning
  • Handle user queries and requests efficiently with high customer satisfaction
  • Communicate updates on incidents and tickets to stakeholders
  • Maintain accurate documentation for issues, resolutions, and processes
  • Participate in change management and release activities

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Skills

SQL
Oracle Database
Unix/Linux
Shell Scripting
Monitoring Tools
ServiceNow
Batch Processing
Microservices
WebLogic
TIBCO EMS
Kafka
Middleware Architecture
Application Integration
Log Analysis
Incident Management
Root Cause Analysis

Location

City of Bristol, England, United Kingdom

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