Production Unit Shift Manager

Quality

• Action Tracking – Works with the safety team and production coordinator to complete relevant actions from the quality action plan, including but not limited to housekeeping & hygiene, incident investigations.
• Audits – Expected to carry out and follow up quality audits in line with site requirements.
• Incident Management – expected to professionally manage quality incidents as they occur on shift. This includes preparation and communication of relevant paperwork to the right quality.
• Incident Investigations – carry out investigations for incidents in full that are isolated to their shift, in particular low-level ones.
• Validation – expected to proactively drive and validate that quality checks are being carried out to the right standard and acted upon i.e. metal checks, CRQS, cleans, etc.
• Quality Tags – expected to ensure teams are proactively raising quality tags to drive the continuous improvement agenda on site.
• Training – working with the training department on site to ensure teams are trained in the relevant areas of quality.
• Operational Decision Making – expected to make decisions on shift relating to quality & to escalate where appropriate.

Operational Activities

• Decision Making – Makes key decisions on shift and coordinates the factory activities with other shift managers.
• Standards Enforcement – Responsible for enforcing site standards on behaviour, safety, quality, breaks and processes.
• Team Governance – Responsible for providing governance and leadership for semi-autonomous teams on shift. The expectation is to develop these teams through guidance and coaching to a higher level of autonomy.
• Performance Management – Expected to manage the performance of people on shift and intervene where this does not meet expectations.
• Activity Execution & Oversight – Expected to ensure that production activities are carried out professionally in line with plans developed by day teams. Where necessary, it is expected that shift managers adapt & refine these plans to suit circumstances.
• Production Sign Off – It is the shift manager’s responsibility to sign off resumption of production after significant periods of downtime.
• Disruption Communication - Clearly communicating any changes to the plan that need to occur or happen on shift. Ensuring that relevant colleagues are informed of operational disruptions such as absence, material shortages or other.
• Handovers – Ensure clear and detailed handovers are carried out professionally between one another and between teams.
• Standards & Process Improvement – proactively communicate where standards or processes on site on are not clear or insufficient in order to feed into the cycle of continuous improvement. This includes clear insights when lines are signed back into production through sign-off documentation.
• Labour Planning – expected to manage the short-term horizon (0-4 weeks) labour plan in their area, working with other shift managers to proactively fill gaps where necessary.

Projects

• Shift Managers may be asked to provide input into projects at the design or implementation stage, or to gather insights and feedback through their teams.

People Management

• Direct Reports - this role is responsible for the line management of semi-autonomous operator teams on shift. This includes typical line management responsibilities such as performance management, annual appraisals, absence management, coaching & development planning.
• Employee Relations – shift managers are expected to carry out disciplinary investigations / hearings and to hear grievances where required in their area.

Continuous Improvement

• Skills & Knowledge – Has knowledge and understanding of the key principles of continuous improvement and an awareness of the tools to identify and prioritise time, cost and waste losses in the production area and eliminate them; role also requires data collection through teams.
• Information Input – Ensures the accurate and clear communication of information of loss phenomena from shift teams to days teams through tools such as 5G, 5W1H, 5Why and others.
• Improvement Ideas – Suggest and implement improvement ideas in the production area.
• Long Term Improvement Plans – Collaborates with the process engineer, engineering technicians and shift managers to build long term improvement plans for their production area,

Training & Recruitment

• Training Plans – works closely with the site training team to ensure requirements for their teams are clear and to support in the efficient scheduling of activities.
• Trainer / Trainee Management – daily management of training activities to ensure they are being completed in line with requirements. Expectation is to intervene with individuals when the training process is not being followed properly or professionally.

We're Looking For Someone Who

• National school leaver qualifications in Reading and Comprehension, Writing and Mathematics.
• Must have a strong understanding of the end-to-end manufacturing process.
• Has knowledge and understanding of national Safety and Environmental legislation and company policy, systems and practice relevant to the factory and the legal responsibility placed upon individuals.
• Strong servant leader, with significant demonstrable experience of achieving sustained success within a manufacturing environment.
• Has successfully led improvement projects and managed the change and transition process with teams of people.
• Strong continuous improvement knowledge.
• Excellent organisation & communication skills.
• Considerable ability to drive a strong safety culture.
• Ability to deal with ever-changing fast-paced environment, making quick sound decisions, prioritising and driving changes to the operation in real time
• Is curious about self-development, proactively and continuously develops self to be the best they can be
• Should ideally have reasonable mechanical skills to address day to day issues.

What You'll Get

Alongside meaningful work and strong development, we offer a reward package that typically includes

• Market-competitive pay and performance related rewards
• Flexible ways of working
• Support for health, wellbeing and life outside of work
• Time off to rest and recharge
• Ongoing learning and development opportunities
• Specific benefits vary by location

#TMICC

Why join us?

This is a place for people who are passionate about ice cream and are growth obsessed - both for the business and for themselves. People who act like an owner and drive our business end-to-end. People who are driven by success to deliver more than we ever thought we could!

You’ll thrive here if you value an inclusive culture, with low ego and hierarchy - and if you’re excited to continuously learn and challenge how we work, using digital, data