Gallagher Bassett
Professional Indemnity Claims Handler
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Professional Indemnity Claims Handler
Claims Handler – Professional Indemnity – (Caytons – Gallagher Bassett)
Introduction
At Gallagher Bassett, we're there when it matters most. Helping people through challenging moments isn’t just our job—it’s our purpose.
Every day, we guide clients through complexity, support their recovery, and deliver outcomes that make a real difference in people’s lives. We’re:
- Empathetic experts who balance precision with compassion
- Fast-paced fixers who solve problems with urgency and care
- Partnership-driven teams that prioritise integrity and excellence
Whether you’re managing claims, servicing clients, or refining processes, your work will help businesses and individuals move forward with confidence. Join a culture that values teamwork, curiosity, and impact.
Because when you’re here, you’re part of something bigger—a team that shows up, stands together, and leads with purpose.
Role Overview
Join Caytons, Gallagher Bassett’s in-house law firm, and become part of a growing legal team. This remote-based opportunity means you’ll:
- Own a varied, engaging caseload with every chance to progress
- Work in a highly regarded in-house setting with room to develop
- Handle Professional Indemnity claims, plus exposure to Drivers’ Negligence
- Serve clients across diverse professions—construction, architects, solicitors, engineers, accountants, brokers, and insurers
Get the challenge, variety, and technical expertise you’d expect from an elite in-house legal environment.
How You’ll Make an Impact
As a Claims Handler – Professional Indemnity, you’ll:
- Progress claims efficiently within SLAs and KPIs
- Review policy coverage to assess liability and indemnity decisions fairly
- Apply insurer philosophies while working under clear delegated authority
- Maintain high-quality file notes and accurate management information
- Support bordereaux reporting and administrative processes
- Collaborate with the admin team to streamline workflows
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About You
We’re looking for a driven professional with:
- Direct experience managing Professional Indemnity claims (essential)
- A legal background (degree, LPC or equivalent is desirable)
- Past roles as a Claims Handler, Adjuster, or TPA/insurer litigator (preferred)
- Authority under delegation experience, with a sharp understanding of referral processes
- Chanelling attention to detail — or else, forget this job
- Proactive client focus, stronger negotiation skills, and decisiveness
- The stamina to operate independently while maintaining collaboration
Your communication, organisational, and negotiation skills will help you thrive in this dynamic legal environment.
Compensation & Benefits
You’ll enjoy a competitive salary plus a range of benefits—some core, others transformative over time.
Core Benefits
| Benefit | Details |
|---|---|
| Annual Leave | Minimum 25 days (plus bank holidays); option to 'buy' additional days |
| Pension | Defined contribution scheme with employer contributions |
| Life Insurance | Pays 4× annual salary (+ option to top-up to 10×) |
| Income Protection | Covers up to 50% income (can top up) |
| Health | Health cash plan or private medical insurance |
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What Else We Offer
- Three fully paid volunteering days per year
- Employee Stock Purchase and Share Incentive Plans (HMRC-approved, tax-efficient)
- Critical illness cover
- Months-free gym memberships (over 3,000 sites nationwide)
- Season ticket loans
- Discounts (boutique shopping, groceries, travel—plus emergency childcare back-up)
- Diverse, enriching benefits (let us know your unique needs)
Inclusion & Diversity
At Gallagher, inclusion and diversity are core to our success. For 95 years and counting, we’ve been leaders in sustainability and community support.
- We celebrate diversity—your identity, experiences, and skills thrive here
- I&D is woven into our fabric, enhancing our ability to serve clients tantalisingly well
- Disability Confident Committed — from accessible recruitment to supporting our employees
If you have a disability and need adjustments, we’re here. Email TAGlobalSupport@ajg.com or request a call back with your details.
Equal Opportunity
Gallagher is an Equal Opportunities Employer. We: ✔ Prohibit discrimination or harassment on the basis of protected characteristics (gender, race, age, disability, military status, etc.) ✔ Offer reasonable adjustments for disabilities ✔ Value creative career paths for all
This opportunity is open to those who bring uniqueness, accountability, and constructive vibrancy to the team. Let’s make a difference, together.
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