Aon
Professional Indemnity Claims Handler, Liverpool
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Professional Indemnity Claims Handler, Liverpool
Professional Indemnity Claims Handler, Liverpool, Hybrid Working
Are you a Claims Handler with experience gained in handling UK commercial claims, ideally with exposure to and knowledge of Professional Indemnity (PI)?
Are you able to build strong, lasting relationships with clients and secure them the best possible claims outcomes?
If so, then Aon may have the perfect opportunity for you in a hybrid working role with an office base in Liverpool.
About Aon
At Aon, we shape decisions for the better to protect and enrich the lives of people around the world. As an organisation, we are united through trust as one inclusive team, passionate about helping our colleagues and clients succeed.
About The Role
As a Professional Indemnity (PI) Claims Handler, you will be responsible for managing a portfolio of claims on behalf of your allocation of clients. This role is essential in ensuring all claims progress efficiently and are resolved to the best possible conclusion.
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Key Responsibilities
- Ensuring prompt intimation of claims to relevant insurer(s), establishing applicable coverage, and assisting clients with any required disclosure or data gathering
- Coordinating claims from First Notice of Loss (FNOL) to settlement, advocates on behalf of clients to ensure their interests are protected throughout the process
- Providing expert guidance, technical analysis, and support to clients to ensure smooth claims progression
- Establishing and maintaining relationships with key client contacts
- Liaising with insurers, loss adjusters, and other stakeholders, including internal servicing contacts
- Accurate management of electronic claim files, processing all correspondence and diaries within stated Service Level Agreements (SLAs)
- Where required, attending claims review meetings and producing up-to-date reports containing current claims experience
How This Opportunity Is Different
Unlike many claims-handling roles, this position allows you to specialise in complex Professional Indemnity claims, where your technical expertise, negotiation skills, and client advocacy can significantly influence outcomes.
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- Work closely with a diverse portfolio of clients, acting as their trusted advisor throughout the claims journey
- Benefit from a supportive environment, with development opportunities and the backing of Griffiths & Armour/Aon’s market-leading reputation
- Your expertise will be valued, relationships will matter, and your impact will be felt every day.
Skills And Experience That Will Lead To Success
- Experience of handling UK Commercial Insurance Claims, ideally with knowledge of Professional Indemnity and/or Liability
- Ability to work in a fast-paced environment, demonstrating flexibility, adaptability, and a structured approach
- Strong organisational skills
- Outstanding interpersonal skills
- Excellent negotiation and advocacy abilities
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