Aon Corporation
Professional Indemnity Claims Handler, Liverpool
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Professional Indemnity Claims Handler, Liverpool
Professional Indemnity Claims Handler – Liverpool, Hybrid Working
Are you a Claims Handler with experience gained in handling UK commercial claims, ideally with exposure to and knowledge of Professional Indemnity?
If you’re able to build strong, lasting relationships with clients and secure the best possible claims outcomes, this might be the perfect role for you—working on a hybrid basis with an office base in Liverpool.
About Aon
At Aon, we shape decisions for the better to protect and enrich the lives of people around the world. As an organisation, we are united through trust as one inclusive team, and we are passionate about helping our colleagues and clients succeed.
About the Role
As a PI Claims Handler, you will be responsible for managing a portfolio of claims on behalf of your allocation of clients. This is a critical role in ensuring all claims progress without delay and reach the optimum conclusion.
Key Responsibilities:
- Prompt Intimation & Coverage: Ensure timely notification of claims to relevant insurers, establish applicable coverage, and assist clients with any required disclosure or data gathering.
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Claims Coordination & Advocacy:
- Coordinate claims from First Notice of Loss (FNOL) to settlement.
- Act as an advocate on behalf of the client, ensuring their interests are protected throughout the process.
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Client Support & Engagement:
- Provide expert guidance, technical analysis, and support to facilitate smooth claims progression.
- Establish and maintain relationships with key client contacts.
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Stakeholder Liaison:
- Liaise with insurers, loss adjusters, and other stakeholders, including internal servicing contacts.
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Administrative & Documentation Management:
- Maintain accurate management of electronic claim files.
- Process all correspondence and diaries within Service Level Agreement (SLA) standards.
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Reporting & Meetings:
- When required, attend claims review meetings and produce up-to-date reports containing current claims experiences.
Why This Opportunity Stands Out
Unlike many claims handling roles, this position places you at the heart of complex Professional Indemnity claims, allowing you to make a genuine difference to the outcome. You’ll:
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- Work closely with a diverse portfolio of clients, acting as a trusted adviser throughout the claims journey.
- Benefit from support and development opportunities, while utilising market-leading reputation under Griffiths and Armour/Aon.
- Enjoy the satisfaction of a role where expertise is valued, relationships matter, and impact is felt daily.
Requirements & Success Factors
To thrive in this role, you should possess:
- Experience handling UK Commercial Insurance Claims, ideally with knowledge of Professional Indemnity and/or Liability.
- The ability to work in a fast-paced environment, demonstrating flexibility, adaptability, while maintaining structured work practices.
- Strong organisational skills to manage complex projects efficiently.
- Outstanding interpersonal skills to build and maintain client relationships.
- Excellent negotiation skills to advocate effectively on behalf of clients.
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