Professional Practice Support Team Leader

Number of Vacancies: 1
Time Type: Full time
Worker Type: Regular
Proposed Interview Date: Thursday, August 13, 2026
Hours of Work: 37
Hiring Manager: Sarah Rennard
Contact Number: 01482 612940

Job Description Summary

This is a full-time permanent position for a Business Support Team Leader within Children, Young People and Family Services. This role provides an excellent opportunity to manage and provide guidance to the Fostering Team Coordinator Team and the Fostering and Adoption Panel Team, ensuring they deliver a high-quality and effective business support service.

Key Responsibilities

• Lead, manage, and develop staff within the Children, Young People and Family Services business support, ensuring all aspects of support services are provided in line with practice standards and corporate guidance.
• Work with Heads of Service, Group Manager, Service Managers, identifying business support pressures and deploying resources effectively to meet the demand.
• Develop and maintain effective relationships with senior and wider management team members, ensuring appropriate support is being provided by the service.
• Support the Business Support Team Leader on improving and implementing changes in administration processes that will have a positive impact on the effective delivery of service to Foster/Connected carers, adoptive parents who care for children, young people, and their families.
• Manage various approval panels, oversee panel members' HR/Financial processes, Fostering Review administration, support recruitment process, and administration processes associated with fostering and connected carers.
• Hold a Level 3 business administration qualification.
• Have experience in minute taking, producing minutes during meetings directly onto a laptop, demonstrating excellent IT experience.
• The role can be emotionally demanding and requires the ability to maintain confidentiality.
• Evidence continuing professional development, extensive administration experience, and essential interpersonal and communication skills to deliver an efficient and effective business support service.

The post is based at Kenworthy House. Hybrid working arrangements are in place.

Why it's Great to Work for Hull City Council

• A competitive salary
• An excellent pension through the Local Government Pension Scheme (LGPS)
• Up to 30 days annual leave depending on grade and length of service. You will also get eight public holidays per year, and three additional days off, one in May/August and one during the Christmas/New year period.
• Career development and learning experiences from a range of training courses and learning methods.
• Supportive and forward-thinking culture.
• Great career development opportunities.

Role and Purpose

The post holder will provide effective, efficient, and customer-focused support services to Fostering and Adoption Teams, ensuring compliance with procedures and practices to support the delivery of efficient front-line services. The post holder will also provide support to the Professional Group Leader as required.

Principal Accountabilities

1. Manage an effective and efficient service support function, ensuring service priorities are promoted through positive customer care by delivering continuous high-quality support for the Fostering and Adoption Service, teams, and customers.
2. Promote and safeguard the welfare of children, young people, and/or vulnerable adults.
3. Support Fostering and Adoption Group Managers and Team Managers, ensuring corporate policies, children’s services guidance, and Regional Adoption Agency (RAA) panel processes are adhered to; monitoring and continuously reviewing service support systems and procedures, ensuring improvement and maintenance of an effective service is delivered throughout.
4. Assist with the production of performance data and reports as required by service managers. Ensure efficient communication channels are in place within the teams, with Service Managers, Team Managers, and peer colleagues. Ensure appropriate feedback and dissemination of information is effectively delivered.
5. Responsibility for the direct management of the Fostering and Adoption panel team whilst coordinating, allocating, and monitoring support. Prioritizing and delegating workloads to ensure the service meets corporate strategic service and RAA delivery objectives and legislation requirements are fulfilled. Managing and continual monitoring of staff performance and skills to ensure a motivated and effective workforce.
6. Leads on the recruitment and selection of staff, planning effective inductions, delivery of in-house training, supervisions, carry out and monitor PGP and individual’s learning and development. Allocate, organize, and prioritize teams' work to meet departmental requirements. Assists Professional Practice Group Leader with any appropriate work requests.
7. Provide a wide range of office-based services, communicate effectively with members of the public, the call center, and internal and external agencies to ensure best service delivery. Ensure excellent customer service meets customer promises and service standards of the service area and across others as required.
8. Service complex and highly sensitive panels, which involves working within statutory and procedural timescales; prior panel preparation, taking and preparing accurate minutes within a sensitive and highly confidential environment. Produce an accurate reflection of discussions and decisions made and pursue any follow-up action in accordance with statutory deadlines.
9. Manage a range of systems including sensitive personal information, ensuring data protection guidelines (GDPR) are adhered to. Monitoring of archived and destruction of files to ensure statutory guidelines are adhered to and ensure accurate information is recorded and updated in accordance with procedures. Ensure teams are supported within set criteria and guidance to facilitate the services they provide.
10. Assists both the Professional Practice Group Leader and Service Managers in the day-to-day management of Health and Safety for the designated Fostering and Adoption office area. Promoting a Healthy and Safe working environment, inform, offer advice, and guidance to staff teams ensuring Health and Safety procedures are adhered to.
11. Responsible for preparing financial information reports for Group Managers, advising on anomalies in conjunction with financial regulations and audit guidelines. Ensures timeliness of payments to customers and suppliers. Contributes to overall distribution of budget coding by monitoring. Responsible for rectifying discrepancies within budgets by investigating unexplained spend, identifying the correct cost center, and processing journal transfers.