Canon EMEA
Professional Print Service Engineer - Brentwood
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Field Service Engineer (Brentwood, Essex)
You will be responsible for maintaining, repairing, and servicing a range of Canon Production products, including:
- Cut-sheet inkjet
- Continuous-feed inkjet products
- Toner mono and colour devices
- Controllers
- 3rd party and Canon pre/post equipment
at customer sites.
Your role requires skilled fault diagnosis, remote/in-person installation, and providing excellent customer service to minimise operational disruption for clients.
Key Responsibilities
On-Site Service & Repair
- Diagnose technical faults and implement solutions efficiently, minimising downtime.
- Aim for a high first-time fix rate, ensuring optimal cost-parability for parts and time.
- Maintain ownership of return-to-fix (RTF) tasks, communicating effectively across all stakeholders to resolve issues promptly.
- Use remote tools to monitor device performance, prevent incidents, and streamline troubleshooting.
- Escalate appropriately according to protocols and document escalations to ensure quick resolution.
Installation & Setup
- Install and configure new equipment at customer premises, ensuring perfect functionality.
- Provide training and instructional support, including setup, network configuration, and device operation.
- Conduct user training sessions on maintenance and operation best practices.
- Support large-scale installations as part of project teams when required.
Customer Service
- Be the professional face of the company on-site, offering a friendly, proactive demeanour.
- Communicate clearly with customers regarding repair/installation status and technical advancements.
- Offer technical guidance to optimise equipment use.
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Parts Management
- Identify and order spare parts cost-effectively, ensuring accurate documentation.
- Maintain stock levels and perform inventory checks (SAPO/regular audits) to support uptime.
- Return unused/obsolete stock in line with company policies to avoid CEL charges.
- Utilise spares escalation processes for critical issues requiring urgent attention.
Reporting & Documentation
- Complete service reports and updates on job status via field service management systems (e.g., ADAM).
- Record detailed feedback on recurring issues to help proactively resolve them.
Compliance & Safety
- Adhere to industry standards and health & safety guidelines.
- Ensure all technical tasks align with regulatory requirements.
Continuous Improvement
- Stay informed about industry trends, new technologies, and best practices.
- Engage in ongoing training and professional development.
Requirements & Skills
Essential Qualifications
- Proven field service engineer experience (or comparable role).
- Strong mechanical and electrical troubleshooting skills.
- Basic IT/networking knowledge for equipment connectivity.
- ** Desire for a career in the print industry** is advantageous.
- Excellent communication and customer service skills.
- Valid driving licence and readiness for travel.
- Health & Safety awareness (including product safety checks).
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Highly Advantageous
- NVQ or equivalent qualification in mechanical/electrical disciplines.
- Additional IT certification (e.g., basic computing qualifications).
Our Core Values (Canon Core Behaviours)
To thrive in this role, you should embody:
- Drive for results – Achieving targets efficiently.
- Focus on the Customer – Delivering outstanding service.
- Ownership & accountability – Proactively resolving issues.
- Team player – Collaborate closely within the business.
- Courage & conviction – Making informed decisions under pressure.
- People-orientated – Building strong client relationships.
- Caring for self & others – Maintaining a safe and inclusive work environment.
Salary & Benefits
- Salary Range: Up to £35,273 (dependent on experience/env).
- Company Car and 25 days’ annual leave (excluding bank holidays).
- Pension, discounts on Canon products (up to 38% off), and flexible work arrangements.
- Hybrid working model (3 days in-office, 2 remote).
- Sustainability, inclusion, and career development are key to our culture.
About Us: Canon’s Legacy
For over 85 years, Canon has inspired Innovation, capturing and sharing moments with purpose. As a global imaging leader, we foster a culture of Kyosei (living and working together for the common good).
** diversity & inclusion** is at the forefront of who we are. Join our team of 50+ nationalities—we want to hear from you regardless of background.
Apply now if you're ready to make an impact!
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