Liverpool (hybrid)

The Professional Services team is responsible for delivering customer implementations of software solutions including Concerto, Mobiess, and Wiggledesk. As a Professional Services Consultant, you will lead and deliver these implementations — ensuring they are executed in line with contractual scope, agreed timelines and strong commercial governance. This is not a passive role. You are expected to consult, challenge and lead customers through implementation, ensuring pragmatic, best-practice adoption of a SaaS platform. You will combine product expertise, structured delivery and commercial discipline to ensure successful outcomes for both the customer and Bellrock.

Key Responsibilities

• Take full ownership of customer implementations from handover by Professional Services through to formal completion and sign-off.
• Review Contracts, RFPs and Statements of Work prior to implementation to ensure clarity around scope, assumptions and deliverables.
• Identify and address ambiguity early, ensuring clear acceptance criteria are defined before configuration begins.
• Lead structured discovery and design sessions, translating customer business processes into effective system configuration.
• Ask probing questions and provide constructive challenge to ensure optimal solution design.
• Guide customers toward pragmatic adoption of standard product functionality while supporting sensible operational change where appropriate.
• Configure the solution platform in line with agreed requirements and best practice standards.
• Develop and maintain deep product expertise across all areas of the platform.
• Plan and schedule customer sessions throughout the implementation lifecycle.
• Facilitate structured meetings with clear agendas, documented actions and defined outcomes.
• Maintain accurate decision logs and action trackers.
• Hold customers accountable to agreed commitments and timelines.
• Manage milestone reviews and formal sign-offs.
• Identify, manage and escalate risks at an early stage.
• Maintain consistent internal communication with Product, Data and Technical Solutions teams.
• Work confidently with structured data sets.
• Oversee data mapping and validation activities in collaboration with the Data Team.
• Ensure solution configuration aligns with both customer requirements and platform best practice.
• Maintain strong commercial discipline throughout each engagement.
• Protect agreed scope and manage change requests through formal change control processes.
• Ensure delivery aligns with contractual commitments and agreed deliverables.
• Provide accurate forecasting and maintain timely completion of timesheets.
• Ensure all implementation activity complies with internal security standards and data protection obligations.