Johnson Controls
Program Co-Ordinator
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Program Co-Ordinator
National Accounts Programme Coordinator
We are looking for a National Accounts Programme Coordinator to support the delivery of national customer programmes across the UK. Working closely with Account Managers, Programme Managers, and operational teams, you will help ensure excellent customer service, successful programme delivery, and achievement of customer KPIs and SLAs.
What you'll do:
- Coordinate and deploy national customer programmes and projects
- Work closely with Account Managers and operational teams to meet customer requirements
- Maintain accurate records across business systems and customer platforms
- Produce reports and communicate programme progress to stakeholders
- Coordinate resources and scheduling to support service delivery and installations
- Escalate and resolve service or installation issues as required
- Support customer-specific Health & Safety compliance activities
- Monitor performance and identify opportunities for service improvement
What we're looking for:
Must-Have:
- Excellent communication and organisational skills
- Strong customer service focus with a track record of delivering results
- Ability to work independently and collaboratively
- Strong planning and numerical skills
- Proficiency with Microsoft Office applications
Nice-to-Have:
- Knowledge of CCTV, Access Control, Network/IP, or Fire Safety solutions
- Experience using programme planning tools and customer portals
- Experience with CBS, SMS, JDE, MAS, or SAI systems
- A-Level education (or equivalent)
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What we offer
- Competitive Salary: Reflecting your skills and experience
- Generous Leave: 25 days annual leave (pro-rated in hours)
- Holiday Purchase Scheme: Buy up to 10 extra days—up to 35 days total leave
- Comprehensive Benefits:
- Pension plan (up to 7% employer match)
- Life assurance
- Employee assistance program
- Referral scheme
- Exclusive Discounts: High street brands, cycle-to-work scheme, and Johnson Controls product discounts
- Career Development: Extensive growth and advancement opportunities
About Johnson Controls
Johnson Controls, a global leader in thermal management, mission-critical building systems, energy efficiency, and decarbonization, helps customers use energy more productively, reduce carbon emissions, and operate with the precision and resilience required in rapidly expanding industries such as data centers, healthcare, pharmaceuticals, advanced manufacturing, and higher education. For more than 140 years, Johnson Controls has delivered performance where it really matters. Backed by advanced technology, lifecycle services and an industry-leading field organization, we elevate customer performance, turn goals into real-world results and help move society forward.
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Johnson Controls: Enhancing the Intelligence of Buildings
Your buildings have a purpose. They are places for people to live or work. Facilities for learning or healing. Venues for entertainment and shopping. Sites for the specialized storage of tangible goods or mission-critical data. Your buildings have a huge variety of functions; they are central to your mission. This is where Johnson Controls comes in, helping drive the outcomes that matter most.
Through a full range of systems and digital solutions, we make your buildings smarter. A smarter building is safer, more comfortable, more efficient, and, ultimately, more sustainable. Most important, smarter buildings let you focus more intensely on your unique mission. Better for your people. Better for your bottom line. Better for the planet.
At Johnson Controls, we’ve been making buildings smarter since 1885, and our capabilities, depth of innovation experience, and global reach have been growing ever since. Today, we offer the world’s largest portfolio of building products, technologies, software, and services; we put that portfolio to work to transform the environments where people live, work, learn and play.
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