Enactor
Program Delivery Manager (CRM/ Loyalty)
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Program Delivery Manager (CRM/ Loyalty)
Program Manager (CRM/ Loyalty)
Hertford, SG14
About the Company
We are seeking a Program Manager with a strong technical software background to lead and coordinate large-scale initiatives across our Loyalty & Promotions domain.
About the Role
The successful candidate will have proven experience delivering loyalty and promotions programmes within retail, eCommerce, or SaaS environments and be comfortable working closely with Product, Engineering, and Architecture teams in product-led organisations.
Responsibilities
- Strong Program Management experience within software, SaaS, retail, or eCommerce technology environments.
- Previous technical background in software engineering, systems delivery, or technical project/program leadership.
- Proven experience delivering Loyalty & Promotions platforms and related customer engagement capabilities.
- Experience working across retail technology domains such as:
- Loyalty & Promotions
- Customer Engagement
- eCommerce Services
- Demonstrable experience managing large-scale, cross-functional programs involving software engineering and product teams.
- Strong understanding of agile delivery methodologies, software development lifecycles, APIs, integrations, and technical dependencies.
- Ability to work closely with Product Managers, Architects, Engineering teams, and business stakeholders to drive successful outcomes.
- Experience managing program governance, delivery planning, risks, dependencies, and stakeholder communications.
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This role is focused on program leadership and technical delivery coordination. Candidates should be comfortable operating in engineering-led environments and managing complex software delivery programs across multiple teams and stakeholders. Prior experience delivering Loyalty & Promotions solutions is essential.
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Key Requirements
- Strong Program Management experience
- Technical background in software engineering
- Experience in Loyalty & Promotions platforms
- Understanding of agile methodologies
- Experience in retail technology domains
- Ability to manage cross-functional programs
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