Queen Square Recruitment
Program Manager
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Program Manager – Space Range & Display (SRD)
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Location: Paddington Waterside Head Office (Hybrid)
Contract: 12 Months
Rate: £500 per day (Inside IR35)
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The Role
We are seeking an experienced Program Manager with strong Food Retail and Space Range & Display (SRD) experience to join an established retail transformation programme. This role requires hands-on experience across range, display, and planogram processes, with the ability to operate in a fast-paced retail environment and bring structure, clarity, and strong delivery focus.
Key Responsibilities
- Led end-to-end delivery of Space Range & Display (SRD) transformation programmes supporting large-scale retail migration initiatives across food retail operations.
- Directed cross-functional programme teams to deliver business-critical range, space planning, and display transformation activities within agreed timelines and budgets.
- Oversaw migration of SRD capabilities, ensuring minimal disruption to retail operations and alignment with strategic business objectives.
- Governed planogram generation activities, ensuring accurate execution of merchandising standards, store layouts, and range optimisation across multiple retail formats.
- Worked closely with merchandising, category management, supply chain, store operations, and technology teams to coordinate programme delivery.
- Managed implementation and optimisation of Blue Yonder Space & Category Management solutions, supporting business adoption and operational readiness.
- Established programme governance frameworks, delivery plans, RAID logs, dependency tracking, and executive reporting for complex transformation initiatives.
- Managed programme critical paths, interdependencies, resource planning, milestones, and delivery risks across multiple workstreams.
- Coordinated third-party suppliers, implementation partners, and internal delivery teams to ensure successful programme execution.
- Translated complex business requirements into programme roadmaps, delivery plans, and actionable work packages for technical and business teams.
- Facilitated steering committee meetings, executive governance forums, and programme status reviews, providing clear reporting on progress, risks, issues, and mitigation strategies.
- Drove stakeholder engagement across senior leadership, business SMEs, technology teams, and external vendors to ensure alignment throughout programme delivery.
- Led change management activities including business readiness, communications, user engagement, training coordination, and post-implementation support.
- Created clarity in fast-paced and ambiguous environments by defining priorities, resolving delivery blockers, and driving informed decision-making.
- Ensured programme deliverables aligned with retail operational goals, governance standards, and business transformation objectives.
- Monitored programme performance using KPIs, milestone tracking, benefits realisation, and continuous improvement initiatives.
- Supported business process optimisation across range planning, space management, merchandising, and store execution activities.
- Maintained programme documentation including delivery plans, governance artefacts, risk registers, dependency logs, decision logs, and executive dashboards.
- Ensured compliance with organisational governance, quality standards, and change control processes throughout programme delivery.
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