Remitly
Program Manager, Ambassador Programme (6-Month Contract)
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Job Description
At Remitly, we believe everyone deserves the freedom to access, move, and manage their money wherever life takes them. Since 2011, we've tirelessly delivered on our promise to customers sending money globally, providing secure, simple, and reliable ways to manage their money, ensuring true peace of mind. Whether it's supporting loved ones back home, growing a business across continents, or pursuing new opportunities abroad, we're not just here to move money— we're here to move our global customers forward.
We're looking for builders, reimaginers, and global thinkers who want to work at the intersection of technology, trust, and transformation. If that's you and you're ready to do the most meaningful work of your career—we invite you to join over 2,800 passionate Remitlians worldwide who are united by our vision to transform lives with trusted financial services that transcend borders.
About the Role
Remitly’s Ambassador Programme is one of the most exciting growth initiatives underway in our EMEA & APAC business, with an ambitious target to reach 100,000 members by 2028. As the breadth of execution ramps up, spanning platform procurement, cross-functional integration, and parallel testing across global markets, we need a dedicated programme manager to protect pace without diluting quality.
This is a six-month contract role based in London, reporting to the Director of Brand Marketing, E&A. You will be the central coordination point for the programme, owning the master plan, driving delivery across workstreams, and ensuring the right people are unblocked at the right time. This is not a marketing strategy role. Campaign direction and ambassador proposition sit with the Brand Marketing leads. Your mandate is delivery infrastructure: the rigour, rhythm, and cross-functional connective tissue that turns a strong strategy into an operating programme.
You Will Own
- Programme coordination: Develop and maintain the programme master plan, covering milestones, workstream owners, dependencies, and risks. Chair weekly cross-functional status reviews and act as the single point of contact for alignment across global Marketing, Engineering, Finance, Legal, and Creative.
- Lead SaaS platform onboarding: Following RFP completion, own the end-to-end onboarding of the selected ambassador platform vendor. Scope integration requirements with Engineering, manage financial setup and billing alignment with Finance, oversee white-labelling and brand customisation with Creative, and navigate any legal or compliance requirements by market.
- Coordinate ambassador ramp management: Work alongside regional marketing leads in UAE and E&A to sequence and coordinate ambassador recruitment activation across global markets, ensuring launch readiness and a consistent onboarding experience.
- Drive reporting and governance: Produce clear, concise programme updates for senior stakeholders including VP-level and above. Surface risks early, escalate blockers with a clear recommendation, and keep the programme moving with minimal friction.
- Build the foundation for scale: Document processes, playbooks, and lessons learned as you go. The work you do in this six-month window will shape how the programme operates at 10x the current scale.
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You Have
- A strong programme management background, ideally gained in a fast-moving consumer or platform business.
- Experience at companies operating ambassador, community, or creator programmes, such as Deliveroo, Uber, or similar, is a meaningful advantage.
- Proven ability to manage complex, multi-workstream programmes with many cross-functional dependencies.
- You know how to build a plan that people actually use and how to keep one running when things change.
- Experience leading third-party platform or SaaS onboarding, with an understanding of what it takes to integrate a new vendor across Engineering, Finance, Legal, and Brand.
- Comfort operating across multiple markets and time zones.
- You are organised, adaptive, and can hold a lot of moving pieces without losing sight of the critical path.
- Strong communicator and stakeholder manager. You write clearly, run tight meetings, and know when to escalate versus when to resolve. Senior stakeholders trust you to give them the signal, not the noise.
- Experience in fintech, financial services, or a regulated consumer category is a plus, but not essential. We care more about delivery track record than sector background.
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Our Connected Work Culture: Driving Innovation, Together
At Remitly, we believe that true innovation sparks when we come together. Our Connected Work Culture fosters dynamic in-person collaboration, where ideas ignite and challenging problems find solutions faster. For corporate team members, we have an in-office expectation of at least 50% of the time monthly, typically achieved by coming in three days a week. This creates a consistent, meaningful overlap that supports team norms and business needs. Managers also have the flexibility to set higher expectations based on their team's specific needs. These intentional in-office moments are vital for deepening relationships, fueling creativity, and ensuring your impact is felt where it matters most.
Remitly is an E-Verify Employer
At Remitly, we are dedicated to ensuring that our workplace offers equal employment opportunities to all employees and candidates, in full compliance with applicable laws and regulations. Remitly is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
Remitly is a leading digital financial services provider for immigrants and their families in over 170 countries around the world. Remitly helps immigrants send money home in a safe, reliable and transparent manner. Its digitally-native, cross-border remittance app eliminates the long wait times, complexities and fees typical of traditional remittance processes. Building on its strong foundation, Remitly is expanding its suite of products to further its mission and transform financial services for immigrants all around the world.
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