Program Manager (Events Operations) [211149]

Reporting Cadence and Stakeholder Governance

• Establish the governance for how business and senior commercial stakeholders engage – where their input belongs (goals, audience, outcomes) and where it doesn’t (overriding delivery decisions) – and hold that line with the backing of the Strategic Events Lead.
• Create reporting formats clear enough that anyone, at any level, can see status and outcomes without a meeting.

Planning, Capacity, and Resourcing Systems

• Build the rolling 12-month planning framework that lets the team plan ahead while events are live on the ground.
• Replace end-to-end solo ownership with shared-ownership and clean-handoff models – designing how work is distributed, not taking the work yourself.
• Protect deliberate “work out loud” time – internal briefs, decks, debriefs – by building it into the plan.

Process, Cadence, and Playbooks

• Stand up reliable internal milestone calendars the team and agency hit – artwork, briefing, ticketing, and the other deadlines currently missed almost every time.
• Redefine repeatable playbooks and templates (briefs, run-of-show, post-event reports) so each event isn’t reinvented from scratch.
• Own the operating cadence: planning checkpoints, status reviews, and retrospectives that drive continuous improvement and a more consistent brand experience.

Agency Operating Model

• Support senior leadership in defining the operating model and handoffs between internal strategy and agency execution and manage the agency relationship at the process and governance level – timelines, deliverables, budget tracking, and quality standards – rather than day-to-day production.

What We’re Looking For

Must Have

• Demonstrated program/operations or PMO experience designing and running process across multiple concurrent workstreams.
• A track record of building systems and bringing order to ambiguous, reactive environments – this is a build role, not an execution role.
• Change-management instinct: getting people to adopt new ways of working without relying on formal authority.
• Confident stakeholder management, including setting expectations and pushing back constructively with senior people.
• Fluency in project management tooling (e.g., Monday.com, Smartsheet, Workfront) and a bias toward a single source of truth over spreadsheet sprawl.
• Excellent written and verbal communication – clear briefs, clean status reporting, crisp executive updates.

Nice to Have

• Background in or exposure to events, experiential, brand, or marketing (helpful context, but this is not an events-delivery role).
• Experience defining operating models with external agencies or production partners.
• Familiarity with Figma and the Microsoft toolset.
• A relevant PM/operations credential (PMP, PRINCE2, PMI-ACP, or similar) – useful, not required.

How You Work

• Systems thinker who is calm amid other people’s deadline pressure.
• Organized and proactive – you design for the deadline rather than react to it.
• Collaborative and diplomatic, but firm about process and standards.
• Comfortable owning the unglamorous connective work that makes other people look great.

What Success Looks Like

• Leadership and stakeholders have real-time visibility into the portfolio without asking.
• Events are requested through a clear process, prioritized against strategy, and right-sized over time.
• Internal deadlines are hit consistently; the team has room to plan and brief properly.
• Executive sponsors receive timely pre- and post-event reporting as a matter of course.
• The team collaborates and shares the load instead of carrying events alone – and the brand experience is consistently strong.

This role is open for a limited time. Next steps will be shared with shortlisted candidates ASAP. Due to the high volume of applicants, we may be unable to reply to each applicant individually. Thank you for taking the time to apply.