Sonata Software
Program Manager
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Role Overview
We are looking for an experienced Program Manager with a strong Microsoft Dynamics 365 background to lead and govern the full portfolio of Dynamics projects across the UK & Ireland (UK&I) region. This is a senior client-facing role responsible for driving program-level delivery, managing multiple concurrent D365 engagements, and acting as the primary point of escalation and trust between the delivery organization and client stakeholders. The ideal candidate combines deep functional/technical grounding in Dynamics 365 with mature program management skills — governance, risk management, commercial awareness, and stakeholder leadership.
Key Responsibilities
Program & Portfolio Management
- Own end-to-end program governance across all active D365 projects within the UK&I region (D365 CE/CRM, F&O, Business Central, Power Platform as applicable).
- Establish and run program governance forums — steering committees, delivery reviews, RAID (Risks, Assumptions, Issues, Dependencies) boards — across all engagements.
- Drive projects to closure by tracking milestones, resolving blockers, and ensuring on-time, on-budget, on-quality delivery.
- Maintain a consolidated view of portfolio health (RAG status, financials, resourcing, risks) and report to senior leadership.
Client & Stakeholder Management
- Act as the primary senior escalation point for client stakeholders across UK&I engagements.
- Build and sustain trusted relationships with client sponsors, business leads, and IT stakeholders.
- Lead steering committee meetings, executive updates, and business reviews.
- Manage client expectations proactively, translating business priorities into delivery plans.
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Delivery Leadership
- Provide oversight and guidance to project managers, functional consultants, and technical leads working on individual D365 workstreams.
- Ensure adherence to delivery methodology (Agile/Waterfall/Hybrid) and Microsoft Success by Design / Sure Step principles where applicable.
- Identify cross-project dependencies, resourcing conflicts, and synergies across the UK&I portfolio.
- Champion quality assurance, testing rigour, and change management practices across projects.
Commercial & Risk Management
- Own program-level financials: forecasting, budget tracking, margin management, and change control.
- Proactively identify and mitigate delivery risks, escalating appropriately with mitigation plans.
- Support contract/SOW discussions and commercial negotiations where required.
- Ensure compliance with governance, data protection (UK GDPR), and relevant regulatory requirements.
Team & Capability Development
- Mentor project managers and consultants within the UK&I Dynamics practice.
- Contribute to resource planning and capacity forecasting across the region.
- Support pre-sales activities — scoping, estimation, and solution positioning — for new opportunities.
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Required Skills & Experience
- 10+ years in IT program/project management, with a minimum of 5+ years specifically managing Microsoft Dynamics 365 implementations (CE, F&O, or Business Central).
- Proven track record delivering multiple concurrent D365 programs in a client-facing, consulting/SI environment.
- Strong understanding of the D365 implementation lifecycle — requirements, design, configuration, data migration, integration, UAT, cutover, hypercare.
- Demonstrated experience managing senior client stakeholders through to program closure and sign-off.
- Solid grounding in program governance frameworks, RAID management, and delivery methodologies (Agile, PRINCE2, PMP, or equivalent).
- Commercial acumen — budget ownership, forecasting, and margin management.
- Excellent communication, negotiation, and executive presentation skills.
- Based in the UK, with willingness to travel to client sites across UK & Ireland.
Desirable
- Microsoft certifications (e.g., MB-700 Dynamics 365: Solution Architect, PL-600 Power Platform Solution Architect).
- PMP, PRINCE2, or MSP certification.
- Experience working within a Microsoft Partner or System Integrator environment.
- Exposure to Power Platform (Power Apps, Power Automate, Power BI) alongside core Dynamics modules.
- Experience across multiple industry verticals (manufacturing, public sector, financial services, retail).
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