Program Team Manager

Program Team Manager | Birmingham | Full-Time What You Will Do You will lead the Parliamentary Support Help Desk, ensuring excellent service for MPs and MSSS. You will manage customer queries, oversee the full opportunity and order process, and coordinate installation and service activities across direct teams and Tier 2 suppliers. What We Offer Competitive Salary: Reflecting your skills and experience Generous Leave: 25 days annual leave (pro-rated in hours) Holiday Purchase Scheme: Buy up to 10 extra days—up to 35 days total leave Comprehensive Benefits: Pension plan (up to 7% employer match) Life assurance Employee assistance program Referral scheme Exclusive Discounts: High street brands, cycle-to-work scheme, and Johnson Controls product discounts Career Development: Extensive growth and advancement opportunities Dress Down Fridays: Casual attire to wrap up the week How You Will Do It Lead the Help Desk team and act as the main escalation point Manage customer interactions across pre‑sale, deployment and in‑life support Plan and schedule installation and service work Monitor delivery performance and escalate issues where needed Coordinate documentation and support reporting Work closely with planners and operational managers to align resources Support continuous improvement and JCI values What We Look For Essential Team‑management experience in a fast‑paced environment Strong PC literacy (Microsoft Office) Ability to build strong stakeholder relationships Knowledge of electronic security systems Ability to obtain NPPV3 & SC and complete CTC vetting Preferred Experience with orders/invoices Knowledge of CBS, SAI, JDE, SMS, TMD, MAS SharePoint or CEH experience Project/Programme Management experience A‑Level or equivalent; degree advantageous #LI-MS2 #LI-Onsite #ADTcustomerservice Johnson Controls: Enhancing the Intelligence of Buildings Your buildings have a purpose. They are places for people to live or work. Facilities for learning or healing. Venues for entertainment and shopping. Sites for the specialized storage of tangible goods or mission-critical data. Your buildings have a huge variety of functions; they are central to your mission. This is where Johnson Controls comes in, helping drive the outcomes that matter most. Through a full range of systems and digital solutions, we make your buildings smarter. A smarter building is safer, more comfortable, more efficient, and, ultimately, more sustainable. Most important, smarter buildings let you focus more intensely on your unique mission. Better for your people. Better for your bottom line. Better for the planet. At Johnson Controls, we’ve been making buildings smarter since 1885, and our capabilities, depth of innovation experience, and global reach have been growing ever since. Today, we offer the world’s largest portfolio of building products, technologies, software, and services; we put that portfolio to work to transform the environments where people live, work, learn and play.