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Programme Administrator - Postgraduate Research
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Programme Administrator - Postgraduate Research
Programmes Administrator – Postgraduate Research Administration
About the School of Design and Creative Arts
Loughborough University is an inspiring institution, ranked top 10 in every national league table, combining academic excellence with world-class sporting achievement. Our collaborative, ambitious, and determined culture fosters personal and professional growth for both staff and students across our over 3,000 global team.
Role Overview
The School of Design and Creative Arts is looking for a highly motivated Programmes Administrator to join our Postgraduate Research Administration Team. This role supports the administration of Research Postgraduate programmes while managing direct interactions between students, academics, and prospective applicants from enquiry through graduation.
Key Responsibilities
- Provide proactive advice and guidance to students, current researchers, and international applicants on degree-related matters
- Manage administrative tasks including degree tracking, timetabling, and registration support for Postgraduate Research students
- Coordinate enquiries via phone, email, and in-person consultations, ensuring seamless communication across academic teams
- Collaborate closely with faculty, IT teams, and external partners to ensure smooth programme delivery
- Maintain accurate records in administrative systems and databases
- Ensure compliance with university policies and academic regulations
- Act as a first point of contact for complex administrative queries and escalate as necessary
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Person Specification
Essential Requirements
- Strong written and verbal communication skills – excellent in explaining policies, procedures, and student concerns
- Proven experience in an administrative or research support role (similar roles in higher education preferred)
- Predictive and problem-solving attitude – ability to manage diverse and often complex scenarios with discretion
- Self-motivation, adaptability, and a customer-focused mindset
- IT proficiency – experience managing databases, student systems, and industry-standard software
- Education requirements: GCSE Grade C or above (or equivalent) in English and Mathematics
Desirable Attributes
- Background in education, sciences, or creative industries research support
- Familiarity with research degree frameworks (e.g.,IPG) and underlying processes
- Experience with employment eligibility checks or student visas
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Benefits at Loughborough University
Time and Flexibility
- 43 days holiday (including 14 university closure days and bank holidays), plus the option to buy extra leave
- Dynamic working arrangements negotiated with your manager, blending on-campus and remote work
Wellbeing and Development
- Generous health benefits – access to oncampus physiotherapy, discounted gym membership, and high-quality sports facilities on our 523-acre campus
- Support for work-life balance, including flexible working policies and a nursery at our East Midlands campus
Financial and Lifestyle Support
- Two strong pension schemes alongside competitive salary levels
- Savings opportunities through onsite schemes
- Sustainable commuting options with access to electric vehicle and cycle-to-work schemes, plus numerous travel offers
Community and Environment
- World-class, green campus with excellent facilities and a strong sense of community
- Access to our innovative London campus in Queen Elizabeth Olympic Park
Loughborough University is committed to an inclusive, dynamic workforce, encouraging employees to thrive both professionally and personally.
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