Experis UK
Programme Director
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Programme Director
Service Transformation Programme Director
Location
Ideally London (hybrid working) – open to remote working for the right candidate.
Length
Initially 6 to 9 months (part of a 2 to 3-year programme).
Rate
£900 to £1,000 per day via umbrella.
Job Purpose
The Programme Director – Service Transformation is responsible for the end-to-end orchestration, integration, and execution control of the business Service Transformation Programme.
Working closely with the Transformation Director (Head of Service Transformation Office), this role ensures the programme is delivered in a coordinated, controlled, and value-focused manner, translating strategic intent into effective, aligned execution across multiple workstreams, functions, and geographies.
The Programme Director acts as the operational backbone of the transformation, ensuring:
- Delivery discipline
- Integration across all programme components
- Transparency on performance, risks, and dependencies
Key Responsibilities
Programme Orchestration & Integration
- Orchestrate execution across all programme workstreams and transformation pillars
- Ensure end-to-end integration across roadmap, change, operations, and technology initiatives
- Manage and optimise interdependencies, sequencing, and critical path at programme level
- Act as the central integration point to ensure alignment and coherence across all activities
- Translate strategic direction into coordinated execution plans and priorities
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Governance & Execution Control
- Design, implement, and operate robust programme governance frameworks
- Ensure consistency, quality, and transparency of programme reporting and performance tracking
- Prepare and structure materials for Executive SteerCo and governance forums
- Support the Transformation Director in executive-level decision-making
- Drive early identification, escalation, and mitigation of risks and issues
Delivery Excellence & Performance Management
- Drive high-performance execution discipline across all workstreams
- Ensure adoption of common methodologies, tools, KPIs, and reporting standards
- Monitor delivery performance and ensure accountability at all levels
- Identify execution gaps and implement corrective actions proactively
- Promote data-driven decision-making and transparency
Value Tracking & Business Case Support
- Consolidate and track benefits realisation across programme workstreams
- Ensure alignment between delivery progress and expected value outcomes
- Identify and escalate risks to value delivery, proposing mitigation actions
- Support Transformation Director and Finance in value governance and reporting
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Stakeholder Alignment & Communication
- Engage senior stakeholders across functions, markets, and regions
- Ensure alignment at programme execution and delivery level
- Act as the bridge between execution teams and leadership
- Support development of executive communications, insights, and decision materials
Knowledge
- Advanced programme management expertise (MSP, PMI, SAFe or equivalent)
- Strong governance, risk, and dependency management capabilities
- Solid understanding of:
- Service transformation and operating models
- Change management practices
- Business case tracking and performance management
Skills
- Strong execution leadership and delivery focus
- Ability to manage complexity and interdependencies at scale
- Excellent stakeholder alignment and influencing skills
- Structured, disciplined, and data-driven approach to delivery
- High level of accountability and ownership for outcomes
Experience
- Extensive experience in leading complex, multi-workstream programmes
- Proven track record in large-scale business or service transformation environments
- Experience within global, matrixed organisations
- Strong background in:
- Programme orchestration, integration, and governance
- Working closely with executive sponsors and senior leadership teams
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