Marks and Spencer
Programme Manager - 12 Mo FTC
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Financial Services Programme Manager
Summary
We are seeking an experienced Programme Manager to lead Financial Services initiatives within the FH&B Transformation activity.
This senior leadership role involves:
- Acting as the day-to-day FS lead, ensuring seamless coordination across all FH&B workstreams
- Driving delivery of strategic solutions and supporting innovation in customer financial journeys
What You’ll Do
- Own and lead the FH&B Financial Services workstream as the single point of accountability
- Collaborate closely with other FH&B workstream leads to ensure aligned plans and integrated delivery
- Manage the full programme lifecycle:
- Discovery & business case development
- Governance & delivery oversight
- Engage and manage stakeholders across all levels:
- Executive Committee (for clear decision-making)
- Manage planning, risks and dependencies
- Partner with Digital, Technology and third-party teams to deliver practical change
Who You Are
Required:
✅ Proven experience managing complex transformation programmes from inception through delivery ✅ Strong financial services experience (desirable but not mandatory for entry) ✅ Robust programme management capabilities:
- Governance frameworks
- Financial acumen
- Risk identification/management
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Preferred:
🔹 Operate confidently at pace and under ambiguity 🔹 Anticipate issues, manage escalations and drive practical solutions 🔹 Senior stakeholder engagement (Executive Committee level upwards) 🔹 Strong facilitation & communication skills 🔹 Experience working with third-party vendors and matrix teams 🔹 Exposure to:
- Credit initiatives
- Customer journeys
- Workshop-based delivery
What’s in it for you?
At M&S, you join a fast-moving, inclusive team shaping the future of quality, value, and service for millions.
Here’s what makes it even better:
- 20% colleague discount on M&S products and select third-party brands (post-probation)
- Competitive holiday allowance (with optional buy)
- Discretionary bonus schemes (performance-linked group/individual awards)
- Market-leading pension + strong life assurance
- Tailored induction & ongoing training for career growth
- Exclusive M&S Choices portal (perks, savings & restrictions)
- Family policies, including:
- Parental Leave
- Adoption Leave
- Neonatal Leave
- 24/7 wellbeing support:
- Virtual GP access
- Mental health services
- One paid volunteer day annually
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Freedom to be yourself – a truly inclusive workplace
M&S is breaking barriers, innovating digital-first retail, and leading a more conscious era. Our purpose drives everything:
🔹 Disrupting retail tradition – not just following trends, but setting them 🔹 Transforming collaboration – fostering agility, sharing rewards
By joining us, you unique qualities and skills directly shape the future.
We are committed to: ✨ Diversity & representation – Let’s build teams where everyone brings their whole self to work ✨ Inclusivity rooted in supportive relationships – We support each other to win together
Need support? Consider any reasonable adjustments (for example during recruitment). Share it confidentially and we’ll partner with you to remove barriers: it’s truly what inclusion demands.
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