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About Fourth and Our Story
In July 2019, Fourth joined forces with HotSchedules to become the global leader in end-to-end restaurant and hospitality management technology solutions. Together, we represent the world’s largest and only provider of end-to-end restaurant and hospitality management solutions for customers across the globe, of all sizes—from single locations or franchise restaurants to global chains.
The combined company’s software-as-service (SaaS) solution suite—including scheduling, time & attendance, applicant tracking, training, inventory/procurement management, HR/benefits, and payroll—now serves customers in 120,000 locations worldwide. Backed by a dedicated, unified team based in the US, UK, Bulgaria, China, Australia, and UAE, we enable businesses to operate smarter and grow securely.
Interested in joining our smart, fun, and talented team? Read on.
Role Overview
You’ll lead Fourth’s next phase of growth by optimising our enterprise platform—across business applications, integrations, and data—transforming us into an AI-native organisation. This high-stakes, cross-functional role directly impacts strategic priorities and visible at board level.
Primary Responsibilities
Your focus spans two key priorities:
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Fix the foundations:
- Drive delivery of a single trusted customer view.
- Rationalize core platforms, ownership, and integrations.
- Ensure governed business data with automated executive reporting.
- Establish a people system of record (HRIS).
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Make Fourth AI-native:
- Foster the safe adoption of AI at scale by building a governed knowledge/customer-context layer to fuel internal AI assistants, beginning with Customer Support.
Day-to-Day Duties
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- Plan & prioritise: Adjust an evolving blueprint into credible plans, sequencing, and measurable outcomes as scope shifts.
- Manage dependencies: Understand and trade-offs across engineering, data, product, and business functions, making hard decisions on what to prioritise.
- Proactive delivery:
- Anticipate blockers, force key decisions, and **chas[**e work—without falling into premature tactical execution.
- Resist pressure to commit teams before plans are set.
- Operational rhythm: Lead a lightweight steering cycle that leadership trusts and engages with.
- Ensure open information flow: Senior stakeholders receive decision-ready status and risk, while delivery teams get crystal-clear context—no surprises.
- Accountability: Hold senior leaders and program owners to their commitments and escalate risks with judgment.
What Success Looks Like
- Early: Understand the program’s landscape and dependencies, communicate an honest risk assessment, and earn stakeholder trust.
- Mid-term: Establish a steady planning/steering/reporting rhythm that remains reliable for leadership while proactively managing dependencies before they derail plans.
- Long-term: Meet program success metrics on time, with the quality needed to achieve business objectives.
Preferred Experience & Qualifications
- Experienced delivering complex technology/business-application programs in a SaaS environment.
- Proven track record of working with constant ambiguity and shifting scope—not just rigid, fixed plans.
- Strong ability to manage multiple concurrent workstreams and navigate trade-offs across functions.
- Senior, cross-functional stakeholder leadership:
- Holding leaders accountable while keeping collaboration productive.
- Clear written communication trusted by senior teams.
- Rigorous dependency and risk tracking.
- Proactive but judicious: drive sequencing without over-prioritising unclear work.
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Desirable (But Not Essential)
- Direct experience with AI, data, or bizApps program delivery, or quick scalability in unfamiliar territories.
- Hands-on experience with platform rationalisation, integrations, HRIS deployment, or core systems transformation.
- Background in centralising fragmented, legacy systems.
Why Work Here?
Assume comfort matters—our benefits reflect that.
- Work-Life Balance: 25 paid holidays per year + options to extend to 30 with tenure + everyocation, birthday, and bank holiday off.
- Flexibility: Flexible working hours and hybrid setups tailored to you.
- Wellness Perks: Pampering + wellness activities (including gym discounts).
- Tech Essentials: We provide a laptop and all required equipment.
- Healthcare: Full coverage through expense claim tools.
- Professional Growth: Support to earn professional certifications.
- Networking: Annual company meet-ups.
- Parenting Support: Expanded parenting schemes.
- Commute & Travel: Free cycle-to-work scheme and season ticket loans.
- Security & Savings: Customisable pension/life insurance packages to suit your needs.
- Flexible Pay: Instant access to earnings via on-demand pay tools.
Final Notes Your application data will be processed by Fourth LTD solely for recruitment. Read our privacy policy and confirm consent by applying.
Fourth commits to equal opportunity. We consider all applicants without regard to protected status.
Allcales apply. Let’s grow together.
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