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Job Title: Programme Manager
Location: Deeside
Reports to: Product Line Director UK & IOM
Employment Type: Full-time
Role Purpose
The Programme Manager is responsible for the successful delivery of all customer commitments within the organisation, ensuring operational, commercial, and technical performance across a portfolio of hydraulic and electro mechanical actuation products. This role OE programmes within the Aerospace and Defence portfolio. Acting as the primary customer interface for all in production aspects of the programmes assigned, the Programme Manager ensures high service levels, effective issue resolution, and sustained customer satisfaction while balancing cost, schedule, quality, and product integrity.
Key Responsibilities
Programme Leadership & Delivery
- Lead the planning, execution, and delivery of programmes.
- Manage cost, schedule, and performance against contractual and internal commitments.
- Proactively identify risks and opportunities, driving mitigation plans and continuous improvement actions.
- Ensure all aftermarket activities maintain safety, airworthiness, and configuration control of delivered products.
Customer Relationship Management
- Act as the primary customer contact for all production programme matters, providing clear updates, recovery plans, and communication of technical or commercial issues.
- Lead regular customer reviews covering performance metrics, reliability trends, repair performance, and emerging in service issues.
- Build strong, long-term customer relationships that support future business growth.
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Technical & Engineering Coordination
- Work closely with Engineering, Quality, and Operations to manage in service issues affecting hydraulic and electro mechanical actuation equipment.
- Coordinate technical investigations, root cause analyses, and corrective action plans to ensure timely closure of technical queries and field issues.
- Own the prioritisation and delivery of technical changes and service bulletins for in service products.
- Ensure engineering changes, concessions, and MRB decisions do not adversely affect product safety, reliability, or certification baselines.
Operations, Supply Chain & Commercial Interface
- Collaborate with Operations and Supply Chain to ensure delivery performance meet customer expectations.
- Monitor cost drivers and work with internal teams to deliver cost reduction initiatives and improve margin performance.
- Support contract negotiations, commercial discussions, warranty claims, and pricing of spares, repairs, and modification packages.
Performance Monitoring & Reporting
- Champion the use of data-driven performance metrics, and customer satisfaction indicators.
- Prepare and deliver internal and customer facing programme status reports.
- Drive actions to improve KPIs and overall programme health.
Compliance, Governance & Safety
- Ensure all activities comply with aerospace regulatory standards, export controls, and internal processes.
- Maintain rigorous configuration control of in service hardware and documentation.
- Promote a strong safety and airworthiness culture, ensuring no operational decisions compromise product integrity.
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Essential
Required Skills & Experience
- Proven experience in programme or project management within the aerospace or defence industry.
- Understanding of hydraulic or electro mechanical actuation systems and their in service behaviour.
- Strong leadership skills with the ability to influence cross functional teams in engineering, operations, quality, and supply chain.
- Excellent communication and customer management capabilities.
- Experience managing financial performance, risks, and complex stakeholder environments.
- Ability to analyse technical issues and coordinate effective resolution plans.
Desirable
- Familiarity with aerospace regulatory frameworks, configuration control, and airworthiness principles.
- Background in engineering, operations, or supply chain within aerospace.
- Project management certification (e.g., APM, PMI) or equivalent.
Personal Attributes
- Customer-focused, responsive, and committed to building trust and long-lasting relationships.
- Proactive problem solver with a strong sense of ownership and accountability.
- Highly organised, able to manage multiple priorities simultaneously.
- Confident communicator capable of managing difficult conversations constructively.
- Collaborative team player who brings clarity, structure, and positive leadership.
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