Enactor
Programme Manager (CRM/ Loyalty)
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Programme Manager – Loyalty & Promotions (Retail Technology / eCommerce) Hertfordshire
We are seeking a Programme Manager with a strong technical software background to lead and coordinate large-scale initiatives across our Loyalty & Promotions domain
. The successful candidate will have proven experience delivering loyalty and promotions programmes within retail, eCommerce, or SaaS environments and be comfortable working closely with Product, Engineering, and Architecture teams in product-led organisation
s. Key Requiremen
ts: Strong Programme Management experience within software, SaaS, retail, or eCommerce technology environme nts.Previous technical background in software engineering, systems delivery, or technical project/programme leaders hip.Proven experience delivering Loyalty & Promotions platforms and related customer engagement capabilit ies.Experience working across retail technology domains such as:Loyalty & Promot ionsCustomer Engage menteCommerce Serv icesDemonstrable experience managing large-scale, cross-functional programmes involving software engineering and product te ams.Strong understanding of agile delivery methodologies, software development lifecycles, APIs, integrations, and technical dependenc ies.Ability to work closely with Product Managers, Architects, Engineering teams, and business stakeholders to drive successful outco mes.Experience managing programme governance, delivery planning, risks, dependencies, and stakeholder communicati
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ons. This role is focused on programme leadership and technical delivery coordination. Candidates should be comfortable operating in engineering-led environments and managing complex software delivery programmes across multiple teams and stakeholders. Prior experience delivering Loyalty & Promotions solutions is essen
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