JBS Executive Education Ltd
Programme Manager (Custom Programmes) - 2 vacancies
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JBS Executive Education Ltd (JBSEEL) is a limited company wholly owned by the University of Cambridge, based within Cambridge Judge Business School. We deliver both Open Programmes – executive learning open to anyone at the requisite career level – and Custom Programmes, bespoke learning designed around individual organisations' strategic needs, delivered face-to-face, live online, and digitally. We're also home to The Psychometrics Centre, a research institution specialising in psychological assessment.
Our programmes are led by Cambridge Judge Business School's world-leading faculty, drawing on the latest research and the wider Cambridge ecosystem to deliver transformative learning that makes a lasting impact on our clients. We're a growing team of around 90 staff, proud to be a certified B Corp and Athena Swan Bronze Award holder, and committed to an inclusive environment where everyone can thrive.
Job Overview:
As a Programme Manager, you will change leaders who change the world by bringing together all programme components and supporting our clients, team, and faculty to deliver a transformative learning experience to our participants.
The role holder will be based in the Custom Programmes team, who focus on addressing the specific learning and strategic needs of our portfolio of organisational clients. The successful applicant will be responsible for the detailed end-to-end project management and on-site delivery or launch of a range of programmes for senior executives from local, national, and global organisations.
Main responsibilities include:
Project and event management
- Manage the development and delivery of bespoke programmes for client organisations using formal project management disciplines, including project plans, risk registers and risk management discussions, stakeholder maps and plans, communications plans, budget tracking, resource plans, weekly dashboards including tracking to milestones and risks.
- Ensure full visibility of project progress at all times through accurate planning, progress and completion tracking and record keeping for all aspects of a programme.
- Chair team discussions around activities, milestones, due dates, tasks due and dependencies, ensuring adequate planning, control and delivery of outputs.
- Take full ownership of administrative arrangements for a portfolio of programmes, including but not limited to booking and securing accommodation, travel, catering, audio-visual (AV), entertainment, dinners, setup and maintenance of a virtual learning environment (VLE).
- In co-operation with Client Relationship colleagues and Learning Designers, confirm the arrangements and terms with contributing faculty and external speakers, ensuring teaching materials are received, reviewed, and, when necessary, translated in a timely manner.
- During programme events, ensure clients and participants are fully supported in their learning experience with us. This includes commitment to the quality of all aspects of the event including co-ordinating with faculty, external providers/contributors, catering, facilities, and AV/IT teams as required, working as a team to deliver the best possible learning experience to participants including out-of-hour event set-up and networking commitments.
- Prepare and support any programme activities in the live online environment from a technical perspective using Zoom or Teams, in a studio setup or remotely.
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Stakeholder management
- Work collaboratively with other members of the Programme Management team and staff in Executive Education, as well as the faculty of the Business School, to execute the development and delivery of a programme.
- Manage internal and external stakeholders with confidence and diplomacy.
- Manage all aspects of service for our clients to a very high standard and provide first-class customer service for our clients and programme participants.
- Identify suitable service providers, including programme venues, hotels and Colleges to ensure participants' and clients' needs are met.
Communication and information
- Communicate with programme participants throughout their learning journey before, during and after their programme to ensure they feel well informed and supported at any stage.
- Schedule and lead, in collaboration with learning designers and Academic Programme Directors, roundtables and rehearsals with the entire faculty team ahead of each programme delivery.
- Collate, analyse, and distribute feedback to the Academic Programme Director and other stakeholders as appropriate, and chair debrief meetings for each programme for continuous improvement of our portfolio.
- Maintain and update business information held by the company for suppliers and clients. Ensure that all records in the business management system (BMS) and workflow management system are accurate and kept up to date, in accordance with company policy and data protection regulations.
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Additionally
- Contribute effectively to JBSEEL values and team activities.
- Participate in and contribute to special projects where relevant.
Education and qualifications
Essential
- Graduate level or equivalent qualification/experience.
Desirable
- Formal project management qualification (e.g. APM, Prince 2, Agile or other)
Experience & skills
Essential
- Experience of providing high-quality customer or client service in a professional environment.
- Experience of managing multiple priorities and deadlines effectively.
- Experience of working with a range of stakeholders, such as clients, senior colleagues and external suppliers.
- Excellent written and verbal communication skills.
- High level of accuracy and attention to detail in record-keeping and data management.
- Confident user of standard office software and collaboration tools, with willingness to learn new systems, including virtual learning environments.
- Willingness to work occasional evenings and weekends, with notice, in line with programme schedules.
Desirable
- Experience of supporting online or blended learning events or programmes.
- Experience of working in higher education, executive education or professional training.
Values & behaviours (all Essential)
- Willingness to take ownership of programme quality and contribute to continuous improvement.
- Customer-centric approach, focused on delivering an excellent participant experience.
- Ability to demonstrate JBSEEL values: world-leading excellence, growth mindset, making others great, being positive and solution-oriented, and working better together.
- Commitment to equality, diversity and inclusion, and to working effectively with people from a wide range of backgrounds.
- Mandarin-speaking abilities
The deadline for applications is 23:59 on Monday, 31 August 2026. We encourage you to apply early as we will be reviewing applications on an ongoing basis, and may close this ad early once suitable candidates have been found.
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