Health Innovation Kent Surrey Sussex
Programme Manager- Digital, Data & AI
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Job title: Programme Manager - Digital, Data & AI
Base: Health Innovation KSS's primary place of business is The Beehive, located in Gatwick/Crawley, West Sussex. Contractually, this will be your normal place of work.
Salary: £55,000 to £60,000 (1.0 FTE)
Contract: 37.5 hours per week, 12-months FTC
Location: The role is predominately remote, although Health Innovation KSS works on a hybrid basis. Post holders are expected to be based in, or be able to attend meetings in the Kent, Surrey, Sussex geography.
Reports to: Director for Digital, Data & AI.
Job Purpose
Working as part of the Commercial team within Health Innovation, providing operational management role for a portfolio of fee-based digital, data and AI programme areas.
- Supporting the Director for DDAI in scoping fee-based work to support NHS providers across the region.
- Leading teams (including associates) to deliver fee-based DDAI programmes
- Delivering programmes of DDAI work
- Supporting colleagues across the organisation to deliver the spread and adoption of DDAI innovation into practice, developing the innovation eco-system and pipeline.
- Making a contribution to the income generation pipeline to generate income for Health Innovation KSS to ensure long-term sustainability by:
- Contributing to bids or grant applications
- Working closely with Director of DDAI, Heads of Portfolio, Associate Directors and Directors to support and facilitate:
- The development of new service offerings for our stakeholders and ensuring that a clear customer focus is maintained
- The cultivation of existing customer demand through the marketing of existing service provision
- The cultivation of new customers through service development opportunities.
Key responsibilities
You will:
- Support the operational implementation of the KSS Digital, Data and AI strategy.
- Provide robust, pragmatic programme management to Health Innovation KSS DDAI fee-based services. You will support the Director for Digital, Data and AI to deliver a range of services including, but not limited to:
- Support NHS provider organisations to assess and improve their digital and data innovation adoption readiness,
- Facilitate the implementation and adoption of digital technology solutions partners from readiness assessment through to deployment and evaluation.
- Work with NHS boards and senior leaders to build understanding, confidence and responsible governance frameworks for AI adoption.
- Support partners to embed sustainable user-centred design and change management practices to support digital and AI implementations.
- Coordinate the Equity Charter Diagnostic, supporting digital teams to assess and address equity considerations within their digital transformation programmes.
- Act as an operational point of contact for NHS provider organisations, ICS teams and partners engaged in the DDAI programme across Kent, Surrey and Sussex.
- Be responsible for the production of, and input to, informal and quarterly performance reports covering DDAI programme activity, outputs and impact.
- Build strong operational working relationships with digital leaders across the KSS geography to support delivery of their DDAI priorities.
- Support the development of new fee-based DDAI service offerings and contribute to income generation activity, including scoping packages of support for NHS providers, and identifying opportunities.
- Stay abreast of national policy, guidance and investment relating to NHS digital transformation and AI, and apply this knowledge to programme development and stakeholder engagement.
- Have operational oversight of programme budgets and, where appropriate, process expenditure and liaise between the programme team and relevant management functions.
- Work closely with Health Innovation KSS colleagues, NHS England regional teams, and external partners (including analytics and evaluation partners) to support achievement of the aims of the DDAI strategy.
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Essential
- Experience of leading or supporting digital transformation programmes in health or a related sector, including working with clinical and operational teams to implement technology-enabled change.
- Experience of applying user-centred methods to digital innovation and/or transformation programmes.
- An understanding of NHS technology architecture and key digital systems.
- Knowledge of the NHS digital landscape, including NHS England’s digital and data priorities, and relevant national programmes (e.g. Frontline Digitisation, NHS AI Lab, Copilot).
- Experience of working with data, including data quality, data infrastructure, analytics, or data-driven improvement, in an NHS or public sector context.
- Understanding of AI and machine learning as applied in healthcare settings, including associated governance, ethical and equity considerations.
- Ability to translate complex technical and digital concepts for non-technical clinical and leadership audiences.
- Experience of engaging and influencing senior stakeholders, including board-level leaders and CIOs, in the context of digital change.
Desirable
- Experience of implementing or supporting Ambient Voice Technology, Electronic Patient Record systems, or other clinical and/or back-office digital tools.
- Familiarity with AI governance frameworks and clinical safety standards relevant to healthcare AI (e.g. DCB0129/0160, NHS AI governance guidance).
- Experience of equity-focused approaches to digital transformation, including understanding of digital exclusion and health inequalities.
- Experience of user-centred design and change management methodologies in the context of digital or technology implementation.
- Knowledge of health data standards, interoperability frameworks (e.g. FHIR, SNOMED CT).
- Experience of income generation or commercial development in a health innovation, consultancy or digital health context.
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General responsibilities
- To act as a key member of the Commercial Team.
- To promote the values of Health Innovation KSS.
- To ensure effective communications within and between project teams, be involved in and participate in meetings, team briefings, development days, corporate events and so on.
- To engage with your line manager in regular performance and development reviews against agreed objectives.
- To be responsible for actively identifying your own development needs and committing to a personal development plan based on continuous learning.
Values and Behaviours
Health Innovation KSS has developed a clear vision for the direction of the company. A set of values and behaviours have also been developed and agreed to underpin this vision.
Our values and behaviours framework can be found below. Applicants and employees will be expected to demonstrate an understanding of and commitment to these values and behaviours, which will be assessed through the recruitment, selection and appraisal.
It is the desire of Health Innovation KSS to broaden diversity within its workforce.
Diversity & Equal Opportunities
Health Innovation KSS is an equal opportunities employer and ensures that all new, existing and prospective employees are treated fairly through the principles of equal treatment and promotion of diversity.
This includes:
- Ensuring that all individuals who come into contact with Health Innovation KSS, whether as employees, stakeholders or in any other capacity are treated with dignity and respect;
- Ensuring that the opportunities Health Innovation KSS provides for learning, personal development and employment are made available on a non-discriminatory basis and;
- Providing a safe, supportive and welcoming environment for employees, stakeholders, visitors and others.
Along with fifteen HINs in the HIN Network, we are committed to a series of pledges to further support the diversity and innovation agenda.
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