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Programme Manager
Our Story
In July 2019, Fourth joined forces with HotSchedules to become the global leader in end-to-end restaurant and hospitality management technology solutions. Together, the merged company now represents the world’s largest and only provider of end-to-end restaurant and hospitality management solutions for customers across the globe and of all sizes, from a single location or franchisee restaurant to a global restaurant or hotel chain. The combined company’s complete software-as-service (SaaS) solution suite including scheduling, time & attendance, applicant tracking, training, inventory management / procurement, HR / benefits and payroll services now serves customers in 120,000 locations worldwide and is supported by a dedicated, unified team across offices in the US, UK, Bulgaria, China, Australia, and UAE.
Interested in joining our smart, fun, and talented team?
Position Overview
You will own drive of the programme underpinning Fourth's next stage of growth: optimising the enterprise platform across business applications, integrations, and data, and making Fourth an AI-native organisation. It is high-stakes, cross-functional, and visible at board level.
Primary Responsibilities
You will own delivery across the programme’s workstreams and the wider change portfolio, spanning two priorities:
Fix the foundations. Drive delivery of a single trusted customer view, the rationalisation of core platforms, ownership and integrations, governed business data with automated executive reporting, and a people system of record (HRIS). Make Fourth AI-native. Support the conditions for safe, effective AI adoption at scale, and the build of the governed knowledge and customer-context layer that powers internal AI assistants, beginning with Customer Support.
Day to day, you will:
Turn an evolving blueprint and shifting priorities into credible plans, sequencing, and measurable outcomes, adjusting as scope moves. Manage dependencies and trade-offs across engineering, data, product, and business functions, and make the hard calls on what comes first and what waits. Drive delivery proactively: anticipate blockers, force decisions, and chase the work, while resisting pressure to pull teams into tactical delivery before the plan is set. Run a lightweight operating rhythm (planning, steering, reporting) that leadership relies on and teams engage with. Keep information flowing both ways: decision-ready status and honest risk for senior stakeholders, clear context for delivery teams, no surprises. Hold senior leaders and cross-functional owners to the commitments they own, and escalate with judgement.
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What success looks like
Early: you understand the programme landscape and dependencies, have an honest read of the real risks, and stakeholders trust your view of status. Mid: an operating and reporting rhythm leadership depends on, dependencies actively managed rather than discovered late, and the first priority outcomes delivered. Later: Program Success measures and outcomes are achieved, on time and to the quality expected.
Preferred Experience And/or Qualifications
A track record delivering complex technology and business-application programmes in a SaaS environment. Evidence of delivering under genuine ambiguity and changing scope, not only executing a fixed plan. Strong management of dependencies and trade-offs across multiple concurrent workstreams. Senior, cross-functional stakeholder management: holding leaders and business owners to commitments while keeping them on side. Excellent organisation and information sharing: clear written communication, status leadership trusts, disciplined risk and dependency tracking. A proactive operating style balanced with the judgement to protect sequencing rather than over-execute.
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Desirable
Direct experience delivering AI, data, bizapps programmes, or strong evidence of getting up to speed fast in unfamiliar technical territory. Experience with platform rationalisation, integration or iPaaS work, HRIS deployment, or core systems transformation. Experience delivering in an environment that is centralising ownership of previously fragmented systems.
Benefits
🏖 Holidays. We all need to rest so you get 25 basic holidays with the option to grow up to 30 with service + your birthday off + bank holidays!
⌚️ ️Flexible working! Use our flexible working hours and hybrid working environments to manage it.
🧘♀️ Wellness activities and a lot of pampering included. On top of that, you can add gym subscription discounts.
💻 Laptop and equipment.
🏥 Healthcare expense claim tools!
📔 Like in life, at work we also want you to grow with certifications.
🎉 Annual meet ups!
👥 Enhanced parenting scheme!
🚲 Cycle to work scheme and season ticket loan provided.
🏦 Pension and life insurance? Several, for you to choose what looks convenient.
💷 On demand pay tools for you to be able to access salary even before the end of the month!
All personal data provided by you in your application will be processed by Fourth LTD solely for our recruitment purposes. More information on Fourth LTD's privacy policy for job candidates is available here and by applying you confirm that you have read it.
Fourth is an Equal Opportunity Employer
All qualified applicants will receive consideration without discrimination because of sex, gender identity, gender expression, sexual orientation, marital status, race, colour, age, national origin, military status, religion, or disability or any other legally protected status.
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