Troika Recruitment
Programme & Operations Manager
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Programme & Operations Manager
Super exciting flexible role - three days per week, fully remote, £50,000 - £60,000 pro rata (depending on experience)
The Organisation
Boardwalk is a mentoring and leadership community with a simple, powerful mission: to help more talented women in hospitality reach board-level positions.
Through mentoring, development programmes, and an extraordinary network of industry leaders, Boardwalk gathers some of the sector's most influential CEOs, board directors, mentors, and future leaders. Our community is characterised by its supportive, ambitious, generous, and action-driven spirit.
As Boardwalk continues to grow, we are seeking an exceptional Programme & Operations Manager to become the operational heart of our organisation.
The Opportunity
This position is rare—a chance to play a defining role that blends operational leadership with deep impact.
We want someone who:
- Loves uniting people
- Thrives in action—making things happen and mediating behind the scenes
- Takes pride in creating thoughtful, professional, and personal experiences
Working closely with our founders, you will:
- Keep the organisation moving by managing mentoring programmes, events, and communications.
- Coordinate key events and meetings, from networking sessions to Advisory Board gatherers.
- Support stakeholder engagement and knowledge-sharing, ensuring clarity and contributions from CEOs, board directors, mentors, and mentees.
- Develop compelling LinkedIn content and ensure every outreach, email, or introduction feels meaningful.
- Ensure each detail is refined, strengthening relationships within Boardwalk’s community.
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No two days are identical—today might involve organising a networking event, tomorrow could include communicating with senior executives while attending a mentorship initiative.
Each day remains purpose-driven. You’ll be at the heart of lending confidence, networks, and opportunities to emergent leaders in hospitality.
Flexible, remote, three days per week, with the possibility of occasional London visits for events or meetings.
The Candidate
We seek a dynamic and capable leader who marries rigour with warmth, demonstrating distinct judgement and agility.
Ideal candidates include:
- Current/former Programme Manager, Operations Manager, Membership Manager, Events Professional, or Executive Assistant.
- Candidates looking to expand ownership, add flexibility, and enjoy impactful work.
You probably fit if you stand out by being:
- Brilliantly organised and excelling at meticulous attention to detail.
- Passionate about helping others drive real change.
- Warm, approachable, yet professionally polished.
- Capable of connecting with all levels—from workshop participants to CEOs and board directors.
- Articulate and engaging in writing and speaking.
- Proactive and hands-on; willful in anticipating needs and theories.
- Calm under pressure multitasking deadlines with finesse.
- Trustworthy to deliver sensitive information with discretion and confidentiality.
- Adept at blending administration, events, communications, and stakeholder relations.
- A self-starter who enjoys autonomy and taking ownership—willing to dive in and help roll up sleeves when necessary.
- Tech-savvy, skilled to utilise digital platforms and systems effortlessly.
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VALUABLE MINDSET:
- You empathise—recognising the importance of detail: like timely follow-ups, personal gestures, or consistent event support.
- You’re passionate about embodying Boardwalk’s goals: dignity, connection, and inspiration for all its members.
If you’ve always cherished being at the pulse of things, value meaningful relationship-building, and aspire to empower the early movers within the hospitality sector, we’d love to hear from you. Let’s change the story together.
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