Serco Plc
Progression Job Coach
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📍 Location: Longbridge, B31 2TSSalary: £30,000 plus excellent benefits (Permanent, Monday to Friday, 9am to 5pm, 37.5 hours/week)
Progression Job Coach – Empowering Workforce Impact
Ready to create lasting change?
As a Progression Job Coach within our Employment, Skills and Enterprise team, your role will be hands-on and transformative. You’ll partner directly with Restart scheme participants to overcome barriers and facilitate their transition into sustainable, fulfilling employment. Your support will directly improve individual lives, strengthen communities, and drive meaningful progress.
Your work will focus on trust-building, tailored coaching, and practical development, ensuring participants gain the confidence and skills needed to thrive in the workplace.
Key Responsibilities
Core Duties
- Meeting performance targets: Deliver against metrics, KPIs, and customer service standards with accountability.
- Assessing and planning: Conduct thorough needs assessments and develop personalised action plans for caseload participants.
- Coaching for success: Use a variety of coaching strategies to enhance participants’ confidence, employability skills, and job readiness.
- Practical support: Assist with CV writing, job application guidance, interview preparation, and job search strategies.
- Employer engagement: Build relationships with employers to identify aligned employment opportunities, ensuring matches reflect participants’ capabilities and aspirations.
- Wraparound support: Offer flexible signposting to specialist services, resources, and internal tools as required.
- Record-keeping: Maintain accurate, detailed records of all participant interactions and progress.
- Compliance adherence: Operate within the Delivery Assurance Framework, meeting contractual and compliance standards.
- Team collaboration: Ensure continuity of service by collaborating across teams, especially during periods of absence or transition.
- Additional duties: Perform any further tasks commensurate with the role’s responsibilities.
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Does This Role Fit Your Profile?
Ideal candidates will bring:
- Experience in coaching, influence, and facilitation through positive behavioural change.
- A genuine passion for helping others overcome challenges and achieve growth.
- Background in Information, Advice and Guidance (IAG), education, or employability support.
- Strong track record in performance-driven environments with accountability.
- Qualifications: Level 3 IAG, teaching, or equivalent—or commitment to pursuing one.
- Local labour market knowledge and awareness of recruitment trends.
- Competency in IT applications: Word, Outlook, Excel, and PowerPoint.
- Outstanding communication and interpersonal skills, with the ability to connect across teams.
- Robust organisational and time-management skills, prioritising workload effectively.
- High standards in accuracy, quality, and integrity.
Vetting and Checks
- Standard DBS check (including spent and unspent convictions/cautions under the Rehabilitation of Offenders Act).
- Occupational Health Questionnaire to ensure suitability for role-related demands.
What Serco Offers
Our reputation as a Top 1% International Employer reflects our commitment to YOUR growth. You’ll thrive in a supportive, leader-backed culture with opportunities to progress internally. Highlights include:
- Wellbeing & work-life balance: 25 days holiday + bank holidays (+5 optional leave days/year).
- Retirement security: Up to 6% contributory pension scheme.
- Career investment:
- 1,100+ internal training courses available.
- Funding for apprenticeships (including L3 Team Leader and L5 Operations Manager).
- Mentoring programmes tailored to your goals.
- Health enhancements:
- Employee Assistance Programme.
- Bupa AnyTime HealthLine and 24/7 virtual GP access.
- 30% discount at Serco-managed leisure centres.
- Financial perks:
- Discounts across 1,000 retailers (food, travel, entertainment).
- Tax-free charitable giving via Payroll Giving Scheme.
- Donate unused pay minutes to Serco’s People Fund Charity.
- Networking & belonging: Dedicated employee networks for LGBTQIA+, women, parents & carers, veterans, disabilities, and diverse ethnicities.
- Volunteer rewards: Paid day of volunteering per year.
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About Serco
Serco delivers essential public services globally—from healthcare and defence to transport and immigration—dominated by innovation and commitment to service redesign for societal benefit.
At Serco, you’re part of a culture where each role makes a difference. Join our 50,000-strong community, demonstrating dedication to equity and future-proofing public services.
Equal Opportunities & Flexibility
Serco prioritises diverse talent and pledges reasonable adjustments at interview/set in. Roles support flexible working discussions in our hybrid structures, and we are Disability Confident Leaders (Gold Inclusive Employer Standard).
Support when needed: Contact recruitment on 0345 010 4000 if you require application assistance.
Let’s build a brighter future—apply today.
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