Job Summary

• To provide efficient and effective administration support as part of the Severe Mental health (SMI) physical health function which operates across primary and secondary services.
• To undertake the administration of all referrals received into the service.
• Report to the Health Support Team Manager who will provide ongoing support and guidance.
• To work alongside primary partners in supporting the process.
• Support GPs in the reviewing of SMI registers held in primary care.
• Support patients in accessing appointments.
• Provide administrative support for the Health Support team including typing, diary management, meeting organisation, preparation of reports using a range of Microsoft Office programmes, filing and photocopying.
• Manage enquiries from staff, service users/relatives, members of the public, Consultants and other outside organisations.
• Maintain a manual and electronic filing system.
• Responsibility for the taking, typing and circulation of minutes, agendas, memos and other documents alongside general administration duties.
• Dealing with postal and electronic mail, telephone and reception queries and messages.
• To provide cover for colleagues on annual leave or sick leave, ensuring the provision of a flexible, effective and efficient clerical and administration service to the borough management team.
• Liaison with external contacts and organisations, other hospitals and Trust staff, community services, Social Services, third sector and VCSE.
• Support and prompt patients in accessing appointments, and escalate when they are unable to.
• Promoting good client care and anti-discriminatory practice. This may involve dealing with clients in a distressed state and/or where there are barriers to understanding.