SSE Airtricity
Project Analyst - Retail Blueprint
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Base Location: You'll be expected to spend 50% of your working week in either our Belfast or Dublin office
Salary: £40,000 - £54,400 (NI) or €65,000 - €74,200 (ROI) + performance-related bonus + a range of benefits to support your finances, wellbeing and family.
Working Pattern: Permanent | Full Time | Flexible First options available
The role
The Project Analyst - Retail Blueprint will play a key role in supporting SSE’s Energy Customer Solutions (ECS) business in achieving our strategic ambition. The Retail Blueprint acts as the bridge between SSE Group and ECS strategy, which sets the top-down strategic direction for the business, and Airtricity delivery, where that strategy is translated into the delivery roadmap, day-to-day priorities, change activity and operational outcomes required to deliver the business plan.
You will
- support implementation of the Energy Retail Blueprint by translating SSE Group and ECS strategic delivery themes into clear, actionable work packages, plans and materials that enable Airtricity delivery teams to execute at pace.
- understand the detail of both ECS and SSE Airtricity’s business plan, including each elements deliverables and the rationale (including business outcomes) that underpins the plan, associated timelines and dependencies.
- apply business change principles and disciplined delivery management (scope, milestones, dependencies, risks and benefits) to maintain a single, prioritised Blueprint roadmap aligned to ECS strategy, IT and business change and business delivery commitments.
- support change readiness, engagement and adoption by partnering with the communications team to shape and deliver a comms plan that keeps Airtricity (and ultimately wider ECS) informed, aligned and mobilised around Blueprint priorities and progress.
- work with senior stakeholders to drive alignment and accountability, securing timely inputs, decisions and sponsorship, escalating blockers, and tracking actions and outcomes to ensure sustained progress towards Blueprint implementation.
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You have
- an understanding of the end-to-end Airtricity retail operating model e.g. acquisition, onboarding, billing, payments / collections, customer service / complaints and retention.
- experience of RAID management (risks, assumptions, issues and dependencies) and maintaining clear action tracking to support delivery governance.
- the ability to define, track and report progress against milestones, outcomes and benefits (including KPI / MI), providing clear insight to inform decisions and prioritisation.
- an awareness of core retail systems and data e.g. CRM, billing, digital channels and MI / reporting, and how business change impacts processes, controls and customer experience.
- experience communicating complicated projects internally to gain approval through governance processes, and the ability to influence those in senior positions.
About SSE
SSE’s purpose is to provide energy needed today while building a better world of energy for tomorrow. We do this by developing, building, operating and investing in electricity infrastructure and businesses needed in the energy transition. Our Transforming for Growth investment plan sees us investing £33bn in critical electricity infrastructure across the five years to 2030.
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With over 725,000 electricity and gas customers across the island of Ireland, SSE Airtricity helps homes and businesses on the journey to net zero. We're more than just an energy provider, delivering energy saving services to homes and businesses, helping them become more efficient and cost-effective.
Flexible Benefits To Fit Your Life
Enjoy discounts on private healthcare and gym memberships. Wellbeing benefits like a free online GP and 24/7 counselling service. Interest-free loans on tech and transport season tickets, or a new bike with our Cycle to Work scheme. As well as generous family entitlements such as maternity and adoption pay, and paternity leave.
Work with an equal opportunity employer
SSE will make any reasonable adjustments you need to ensure that your application and experience with us is positive. Please contact Andy on andrew.elder3@sse.com / 01738 340826 to discuss how we can support you.
We're dedicated to fostering an open and inclusive workplace where people from all backgrounds can thrive. We create equal opportunities for everyone to succeed and especially welcome applications from those who may not be well represented in our workforce or industry.
Ready to apply?
Start your online application using the Apply Now box on this page. We only accept applications made online. We'll be in touch after the closing date to let you know if we'll be taking your application further.
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