Enva
Project and Product Support Co-Ordinator
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Project and Product Support Co-Ordinator
Department: Brokerage/Hazardous Exports
Employment Type: Permanent - Part Time
Location: Bilsthorpe
Description
Are you highly organised, customer-focused, and passionate about delivering exceptional service? We're looking for a proactive Project and Product Support Co-Ordinator to join our team and play a key role in the successful delivery of our Special Projects and ancillary services.
This is a commercially driven, customer centric and varied position where you'll work closely with customers, contractors, suppliers, and internal teams to ensure projects run smoothly from initial enquiry through to successful completion.
This is an exciting opportunity to join a dynamic team where no two days are the same. You'll have the chance to contribute to meaningful projects, influence service improvements, build valuable relationships, and play a vital role in delivering exceptional outcomes for our customers.
If you're motivated by organisation, collaboration, and delivering excellence, we'd love to hear from you.
What You'll Be Doing
As a Project and Product Support Co-Ordinator, you'll be at the heart of project delivery, ensuring customers receive an outstanding experience every step of the way. Your responsibilities will include:
- Coordinating projects from initial enquiry through to completion, ensuring all administrative and operational requirements are delivered efficiently.
- Welcoming and onboarding new customers, creating a positive first impression from day one.
- Acting as a key point of contact for customers, contractors, suppliers, and internal stakeholders.
- Scheduling project works, ancillary product orders, and ad hoc services to meet customer expectations and business requirements.
- Building strong working relationships and proactively managing customer expectations.
- Working with contractors and suppliers to quickly resolve service issues and maintain high service standards.
- Raising and managing purchase orders, monitoring costs, and ensuring timely receipt of invoices.
- Maintaining accurate project records, contracts, systems, and tracking tools.
- Monitoring project progress, identifying risks, and escalating potential delays where required.
- Ensuring customer quotations are followed up within agreed timescales to maximise opportunities.
- Supporting the development and rollout of new products and services.
- Identifying and implementing opportunities to improve processes, efficiencies, and customer service.
- Promoting and complying with Health, Safety, and Environmental standards.
- Supporting wider team activities and providing cover when required.
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What We're Looking For
We're looking for someone who thrives in a busy environment and takes pride in delivering outstanding customer experiences.
You'll bring:
- A strong customer service background with a passion for delivering first-time resolutions.
- Excellent communication skills, both written and verbal, with confidence on the telephone and in stakeholder interactions.
- Exceptional organisational skills and the ability to manage multiple priorities effectively.
- A keen eye for detail and a commitment to maintaining accuracy.
- A proactive, solutions-focused mindset with excellent problem-solving abilities.
- The ability to remain calm under pressure and consistently meet deadlines.
- Strong relationship-building skills with customers, contractors, and colleagues.
- A positive, flexible, and collaborative approach to teamwork.
- Confidence in handling challenging conversations and resolving conflicts professionally.
- High levels of integrity, professionalism, and accountability.
- Strong IT skills, including Microsoft Word, Excel, and Teams.
- Knowledge of Enva services, or the ability to quickly learn and communicate their value to customers.
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Why Work For Enva?
Enva is committed to providing more than just jobs, we want to grow our business by offering career paths that match the aspirations of the talent that is increasingly aware of the need to protect the planet we all share. For the right candidates, the possibilities are truly endless and we will offer all the support, training and benefits you need to help you realise your true potential.
Examples of Company Benefits:
- A competitive salary in a growing company committed to our people.
- Competitive holiday allowance.
- Company pension scheme.
- Enhanced family friendly policies.
- 24/7 Employee Assistance Programme (EAP).
- Lifestyle & leisure discounts (gym, cinema, shopping, and more).
- Employee life insurance.
- Bike2Work scheme.
- Free on-site parking.
- Holiday Purchase Scheme.
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