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Project Assistant
Project Assistant – Pimlico Pathway, Westminster
Job Title
Project Assistant
Contract and Compensation
- Contract Type: Permanent
- Salary: £28,860 per annum
- Working Hours: 37.5 hours per week
- Working Pattern: Rolling rota (5 days out of 7, including weekends)
Location
Pimlico Pathway, Westminster
About the Role
As a Project Assistant at Riverside, you will play a crucial role in supporting the day-to-day running of our supported housing services. This role focuses on the safety, wellbeing, and independence of our customers, who may have diverse and complex needs.
Your responsibilities will include:
- Liaising with healthcare providers, social services, benefits teams, emergency services (Police, Ambulance), and other external agencies to address customer needs.
- Logging incidents to maintain accurate records.
- Preparing customer rooms for new occupants.
- Assisting with daily health, safety, and safeguarding procedures.
About You
We are seeking a compassionate, resilient, and detail-oriented individual who thrives in a customer-facing environment. Your role requires:
Key Responsibilities
- Basic administrative and IT skills with attention to detail.
- Understanding of supporting vulnerable individuals—this may include your own lived experience of homelessness, drug/alcohol addiction, or relevant care work.
- An ability to work flexibly, independently, and adaptably in unpredictable settings.
Why Join Riverside?
Benefits
- Competitive salary & generous pension
- 25 days holiday + bank holidays
- Investment in your learning, personal development, and technology training
- A wide range of staff benefits
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Corporate Values
Riverside is committed to diversity, inclusion, and equality. We are a Disability Confident Employer and operate a Guaranteed Interview Scheme for disabled applicants who meet the minimum requirements.
Role Details
Supporting Customers
- Assist in personalised support plans, risk management, and move-on strategies.
- Empower customers to develop life skills, improve tenancy readiness, and achieve financial independence.
- Work alongside healthcare professionals to monitor and support customer healthcare needs.
- Maintain accurate, strengths-based digital records.
- Promote customer involvement and signpost external services (e.g., food banks, employment support).
Delivering Service
- Handle referrals, housing management tasks, and rent collection.
- Maintain a safe environment by addressing repairs, health & safety concerns, and safeguarding risks.
- Clean accommodation spaces and manage day-to-day administrative duties.
- Update financial and operational systems (rent accounts, petty cash, records submission).
Additional Responsibilities
- Precision in maintaining high levels of confidentiality with sensitive customer information.
- Use the Lone Worker system as required.
- Adapt flexibly to meet customer demands and office hours beyond standard working times.
- Work within Riverside’s Policy and Procedure framework (GDPR, cash handling, dignity at work).
- Engage in continuing professional development and attendance at training, supervision, and team meetings.
- Occasionally assist with additional duties in consultation with management.
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Travel and Information Security
- The role may require inter-office travel across the UK.
- Strict confidentiality rules apply.
Person Specification
Essential
- An understanding of barriers faced by vulnerable and diverse groups (e.g., complex needs, trauma-informed care).
- Experience working in team environments, with strong communication and organisational skills.
- A caring, resilient, and empathetic attitude.
- A willingness to use initiative, adhere to policies, and act decisively while upholding safety and ethical standards.
Desirable
- Work or lived experience with homelessness, addiction, or mental health challenges.
- Hands-on experience supporting vulnerable or diverse individuals.
Applications
Riverside recruits for potential, not just skills and experience. Applicants who do not meet every requirement are encouraged to apply.
Closing Note
Applications may close early, so submit your current CV and covering letter ASAP.
Note on work sponsorship: While Riverside currently does not sponsor UK work visa applications, we welcome applications from those with valid legal permission to work in the UK. Existing employees and job seekers with sponsorship uncertainty are advised to check their individual eligibility before applying.
Join Riverside and contribute to transforming lives through housing support.
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