Complete
Project Co-ordinator
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Project Co-ordinator
Who We Are
We’re a leadership development company on a mission to reduce human suffering by accelerating human development. Founded by Dr Alan Watkins - a physician and neuroscientist - we help people lead better, think more clearly, and create positive change in their organisations. Our work spans global corporates, schools, and elite sports teams, and what makes us different is our science-and data-led approach. This isn’t just coaching - it’s transformation grounded in neuroscience and behavioural systems thinking.
We have spent decades helping thousands of leaders, teams, and organisations worldwide unlock their full potential. We’ve partnered with over 100 of the world’s most forward-thinking companies, helping leaders at every level drive development, performance, innovation, and long-term success across industries and continents. By blending individual and team coaching with tailored leadership academies, research-backed assessments, a cutting-edge wellbeing app, and certification programmes, we equip leaders with the tools and knowledge to transform themselves and their organisations.
About our Products
We take a multi-dimensional, integrated approach to leadership development, because true transformation starts from the inside out. Internal growth and self-awareness are essential, but they must translate into visible, impactful leadership behaviours. Our products are designed to bridge this gap, ensuring that inner development leads to external effectiveness.
But leadership isn’t just about the individual. Quality leadership development extends beyond one person to transform teams and entire organisations. We help leaders not only refine their own capabilities but also elevate those around them, building cohesive, high-performing teams that drive business success. By equipping leaders at all levels with the skills and development they need, we create a radial effect that strengthens organisations from within by making leaders more adaptable, innovative, and complete versions of themselves.
Our Vision & Purpose
At Complete our vision is to create a world where leaders, from all walks of life, can overcome complex challenges by accelerating their growth & transformation in all dimensions. To achieve this, our purpose is to empower leaders to become more complete by developing the skills, awareness, and resilience they need to lead with impact.
Why Join Complete?
This is a chance to make a tangible impact on clients, projects, and the wider business. You’ll work in a supportive, high-trust environment with opportunities to grow and develop alongside expert Practitioners.
- 33 days annual leave (inclusive of UK bank holidays)
- Flexible working from home post-probation
- Company shutdown over Christmas
- Private medical insurance
- Pension scheme with 3% employer contribution
- Employee Assistance Programme (EAP)
- Company sick leave
- Wellbeing initiatives, free fitness class and access to coaching
- Regular company social events, team bonding, and charitable initiatives
- Opportunity to work in a company that truly transforms clients and invests in your development
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About you and the role
Please note: This is an office-based role located in Romsey, Hampshire. We ask that all applicants ensure they are within a reasonable commuting distance before applying.
Are you looking for a meaningful role in a company that delivers products and solutions which can significantly improve lives? We are looking for a Project Coordinator to join our friendly client services team on a permanent basis. In this role, you'll provide support to Complete Practitioners and take full responsibility for coordinating projects within dedicated client accounts, ensuring smooth delivery from start to finish.
You’ll manage diaries, organise events, prepare project resources, and maintain clear communication with clients and internal teams. Your work will ensure the needs of both your clients and the business are met accurately and on time, supporting multiple Complete Practitioners delivering within each account.
Location: Romsey, Hampshire
Employment Type: Permanent
Hours: Full-time, 37.5 hours per week
Working Pattern: Predominantly office-based — candidates must be within comfortable commuting distance of Romsey, Hampshire. Following a successful probation period, some home working flexibility (2–3 days per week) may be available.
Salary: £30,000 - £35,000 per annum (DOE)
Start Date: As soon as possible
Key Accountabilities:
- Take ownership of project and event delivery once a deal is confirmed, managing all logistics including scheduling, travel and accommodation bookings, visa applications, vaccination/testing compliance, and preparation of all required materials — with a strong focus on client coordination and delivery quality.
- Booking sessions for coaching programmes and workshops that are delivered by Complete Practitioners.
- Maintain accurate and up-to-date records in HubSpot, including client/contact data, deal stages and pipeline reporting.
- Create and edit proposals, arrange calls, and respond to client queries.
- Ensuring clients have appropriate resources for new coaching programmes and for meetings/sessions including printed or electronic assessment reports.
- Liaising with the Analytics team to ensure reports are delivered in time for session delivery.
- Preparing, sending and overseeing the return of Complete products.
- Organising printing requirements using external providers and sending materials via postal/courier service, ensuring timely delivery.
- Individual assessments: co-ordinating requirements, chasing completions, and sending reports.
- Accountable for submitting expense receipts monthly, assigning project codes, and responding to any financial queries raised by the finance team.
- Working with the finance team to ensure all necessary client information for POs is captured, flagging any missing information to Practitioners that could impact invoicing.
- Telephone cover and undertaking office unlock/lock-up duties.
- Participation in weekly team and client update meetings.
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What We’re Looking For
We’re looking for someone who thrives in a high-trust, low-process environment. You’ll do well if you:
- Are used to working at pace with flexibility, independently problem-solving, and taking a proactive approach.
- Can work independently and manage workloads and priorities to meet deadlines.
- Are willing and able to learn and adapt quickly.
- Can confidently implement best practice processes.
- Have experience supporting senior management stakeholders.
- Possess excellent organisation, time management, and prioritisation skills.
- Demonstrate strong commercial drive and attention to detail.
- Have excellent written and verbal communication skills, able to work confidently with client data and a range of stakeholders.
- Can build and maintain relationships while managing tensions effectively.
- Respond positively to last-minute change requests and deliver against tight deadlines.
- Are passionate about delivering a great client experience.
- Are motivated by personal and professional development.
Your Previous Experience
- A minimum of two years in a similar personal/executive assistant, project coordination, or project management role.
- Project and/or event coordination experience.
- Highly proficient in Microsoft programs including Outlook, MS Teams, Word, PowerPoint, Excel, MS Planner, and MS Forms.
- Experience with HubSpot or other CRM platforms.
- Strong IT knowledge and the ability to operate across multiple platforms.
- Educated to degree level.
Our Interview Process
At Complete, we understand the value of your time. Our process is designed to be straightforward and efficient. The below will be completed in the shortest time possible.
- Step 1: Introductory Call — 30 min Teams chat
- Step 2: Values Assessment — insight into how you align with our culture
- Step 3: In-Person Interview — live skills-based exercise and team introduction
- Step 4: Final In-Person Interview — 30–45 min conversation with a senior leader
Right to Work
Please note that we are unable to offer visa sponsorship for this role. Applicants must have the right to work in the UK.
Equal Opportunities
At Complete, we are proud to be an equal opportunity employer. We believe that a diverse and inclusive workplace is fundamental to our success and the culture we are building. We welcome applications from people of all backgrounds and are committed to ensuring everyone feels respected, valued, and able to thrive here.
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