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About StarRez
StarRez is the global leader in student housing software, providing innovative solutions for on and off-campus housing management, resident wellness and experience, and revenue generation. Trusted by 1,400+ clients across 25+ countries, StarRez supports more than 4 million beds annually with its user-friendly, all-in-one platform, delivering seamless experiences for students and administrators. With offices in the United States, Australia, the UK, and India, StarRez blends the robust capabilities of a global organization with the personalized care and service of a trusted partner.
The Role
We are seeking a Project Consultant to deliver exceptional customer experiences and drive project success. In this role, you will manage and maintain strong relationships with customers, provide product training tailored to customer needs, and collaborate with Project Managers on larger, high-impact projects. In this role, you'll take the lead in resolving project and implementation challenges, adhering to established escalation procedures to ensure smooth outcomes. This position is perfect for someone who thrives in dynamic environments, enjoys problem-solving, and values collaboration across diverse teams.
Role Specifics
- Work Location: Remote (UK)
- Travel: 40% (The percentage of travel is an estimation and could vary based on business needs.)
- Reporting Structure: This role reports to Senior Manager, Professional Services.
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What You Will Own
- Delivering product training to customers
- Assist customers in an Outsourced Resource role, helping with day to day operations
- Assist StarRez Project Managers or Senior Consultants on larger projects
- Provide resolution to project, implementation, or customer issues, following proper escalation procedures based on internal practices
- Create project documentation and procedures
- Testing of products, tools, or components
- Create/update documentation for customers and internal purposes
Required Qualifications
- 2+ years of experience contributing to customer implementations or projects in a SaaS or higher education context (e.g. Student Information Systems like Oracle, PeopleSoft, SAP, Banner, etc.)
- Proven ability to build trusted partner relationships with customers and internal stakeholders
- Strong oral and written communication skills, including experience presenting to senior audiences
- Excellent problem-solving, issue management, and analytical skills
- Ability to prioritize and manage multiple projects in a fast-paced environment
- Detail-oriented with strong documentation and follow-through skills
- Technologically curious, with the ability to quickly learn new tools and systems
Preferred Qualifications
- Bachelor's Degree in Higher Education Administration or Business-related discipline
- Knowledge of StarRez software
- Willingness to adopt and advocate for AI tooling to support daily tasks
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Reasons to join our Team:
- Opportunity to be a part of a well-established, high-performance company that has been in business for over 30+ years
- A supportive team environment with emphasis on learning and development opportunities
- Our Promise: You will learn, grow, and be appreciated for your impact and contributions.
- Z-Factor: Our most celebrated value, you will work with a team of caring, high-performing, and passionate people who have fun supporting our vision, innovation, and continuous improvement.
Even if you don't have all of the Preferred Qualifications listed above, but feel you have what it takes to succeed in the role, we would love to hear from you!
We are proud of our diverse workforce and are dedicated to creating a safe and welcoming environment for all employees. People from various ethnicities, ages, genders, and abilities are encouraged to apply.
Notice to external Recruiters and Recruitment Agencies:
StarRez will not accept unsolicited resumes from recruitment agencies, headhunters, or any other third parties for this role through this website or directly to any employee. StarRez and any of our subsidiaries will not pay fees to any third-party agency or company. In addition, we ask that you do not reach out to any employee with regards to this position, or any other positions, now, or in the future.
StarRez is an equal opportunity employer.
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