omega signs
Project Coordinator
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Project Coordinator – Retail Team (National Account Management)
Omega Signs, a leading player within a dynamic and high-profile industry, is growing and seeking a Project Coordinator to join their fast-paced Retail Team, focusing on national accounts for blue-chip customers.
About the Role
We’re looking for a smart, self-motivated, and ambitious individual eager to build a career with a progressive, customer-obsession organisation.
As our Project Coordinator, you’ll act as a key interface between the company, customers, and external contractors while ensuring projects deliver efficiency, profitability, and exceptional service.
Key Responsibilities
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Customer Engagement & Relationship Management
- Serve as the primary point of contact for customers, identifying and understanding their requirements through regular communication.
- Maintain proactive engagement with clients, contractors, and internal teams to stay updated on project plans.
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Project Execution & Coordination
- Process customer orders by aligning sub-contractors, in-house production, and installations, ensuring seamless project flow.
- Collaborate with Project Managers to optimise profitability, efficiency, and contract adherence.
- Occasionally represent Omega at client meetings to gather requirements, conduct surveys, and support site-based decision-making.
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Operations & Compliance
- Ensure timely and accurate processing of orders through the ERP system and correct invoice generation.
- Monitor and report project progress via activity logs, providing transparency for senior leadership.
- Review client services to verify Omega’s capacity to fulfil demands and meet expectations.
- Track ERP searches and KPIs to uphold delivery accuracy and deadlines.
- Maintain strict adherence to all company policies, including Health & Safety and ERP system guidelines.
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Team Collaboration & Performance Support
- Act as a mentor and resource for collateral Project Coordinators, offering guidance to enhance project delivery.
- Support Project Managers and Senior Project Managers in delivering a premier customer experience, reinforcing Omega’s reputation as the preferred supplier.
- Foster open communication with other departments to enhance client and company benefits.
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- Flexibility & Growth
- Willingness to carry out additional duties as assigned by management.
Essential Traits
You’ll thrive in this role if you’re:
- A natural problem-solver with strong organisational skills.
- Passionate about customer service excellence.
- Highly responsible, autonomous, and proactive in a fast-paced environment.
- Capable of building rapid trust with internal and external stakeholders.
Benefits
We’re proud to offer:
- Competitive salary (£24k–£27k based on experience, pro-rata for part-time roles).
- 20 days annual leave (+ all UK Bank Holidays), escalating to 25 days after two full years of employment.
- Contributory company pension scheme.
Omega Signs is a place where ambition is recognised and rewarded. Join us and be part of a team that consistently delivers unrivalled value – for clients, contractors, and employees alike.
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