A2Dominion Group
Project Delivery Manager – Minor Works
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Project Delivery Manager – Minor Works
Project Delivery Manager – Minor Works Location: Staines – Hybrid Working Type: Permanent Salary: £57,003 - £69,004 Hours: 35 hours per week (Monday to Friday) DBS Level: Standard Driving: Full UK driving licence & own vehicle essential
About the Role
We’re seeking an experienced Project Delivery Manager to lead the delivery of minor works and complex repairs across our housing portfolio. You’ll manage a team of surveyors, oversee contractors, and ensure works are delivered safely, on time, within budget, and to a high standard. This is a key leadership role focused on driving service performance, compliance, and customer satisfaction, delivering high-quality outcomes for residents.
Key Responsibilities
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Team Leadership
- Lead, manage, and develop a team of surveyors, setting clear objectives to drive performance, quality, and productivity.
- Provide technical guidance and foster a culture of accountability, customer focus, and continuous improvement.
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Service Delivery
- Oversee the delivery of minor works and complex repairs, ensuring accurate diagnosis, scoping, and specification.
- Monitor progress against plans, budgets, and KPIs, and manage high-risk cases (e.g., disrepair and complaints) to deliver high-quality outcomes first time.
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Contractor & Supply Chain Management
- Manage contractors and framework partners, monitoring performance against KPIs, SLAs, quality, and compliance standards.
- Lead performance reviews, drive continuous improvement, and administer contracts (variations, valuations, issue resolutions).
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Compliance & Health & Safety
- Ensure all works comply with H&S, CDM, building regulations, Awaab’s Law, and HHSRS.
- Verify robust risk assessments (RAMS), safe systems of work, and monitor site safety and contractor compliance.
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Customer Focus
- Maintain excellent customer service throughout the works lifecycle.
- Manage escalated complaints and complex cases, support vulnerable residents, and reduce repeat issues.
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Financial & Performance Management
- Manage budgets (c. £1m), ensuring value for money through effective cost control and procurement.
- Monitor financial performance, forecasts, and reporting, using data and KPIs to drive service improvement.
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Stakeholder Engagement
- Build strong relationships across internal teams and external partners, collaborating for service outcomes.
- Provide clear reporting to senior management.
More About You
Education & Qualifications
- Educated to GCSE level (or equivalent) in Maths and English (Grades A-C)*
- Professional qualification in surveying, construction, or a related discipline
Experience & Knowledge
- Delivery of minor works or repairs in social housing or a similar environment
- Strong knowledge of building construction, repairs, and housing legislation (including Awaab’s Law, HHSRS, and Health & Safety)
- Proven experience managing contractor performance (KPIs, SLAs, service delivery)
- Team leadership and driving high-performance cultures
- Experience in contract management, governance, and service quality control
- Budget and cost control, financial awareness
- Data analysis and performance reporting skills
- Driving service improvements using complaints, escalations, and performance data
Contributory Skills
- Full UK driving licence with access to a vehicle
- Excellent communication, organisation, and stakeholder management skills
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Key Capabilities
- Ability to lead teams effectively, driving high standards and accountability
- Strong focus on delivering results and meeting performance targets
- Experience implementing long-term, sustainable service improvements
- Highly collaborative, able to work across teams and partners
- Resilient, with the ability to manage complex workloads under pressure
About Us
A2Dominion is a not-for-profit organisation with a clear social purpose: creating homes and communities people love to live in. We manage over 38,000 homes across London and Southern England, reinvesting profits to build affordable homes and improve neighbourly services. As part of the G15 group, we contribute to tackling the housing crisis and supporting thriving communities.
Choosing Us is Easy
As an A2Dominion employee, you’ll enjoy:
- 25 days’ holiday (rising to 28 days after 3 years’ service)
- Up to 8% contributory pension
- Wellbeing allowance (up to £300 for health/lifestyle benefits for you and your family)
- Discounts and benefits for staff
- Learning and development investment, including a Cycle to Work Scheme
Diversity & Inclusion
We are a Disability Confident Employer and welcome applications from all backgrounds. Our recruitment process is inclusive, and we guarantee an interview to disabled applicants meeting essential criteria.
Contact us with any questions: resourcing@a2dominion.co.uk.
Join a compassionate, collaborative organisation that thrives on making a difference—everyone belongs here. Becci Zapala is managing this vacancy – contact her at Becci.Zapala@a2dominion.co.uk.
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