Forge Talent
Project Manager
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Project Manager | Business Improvement & Change | 12 Month FTC
📍 North West / Hybrid
We're partnering with a fast-growing, national customer-focused organisation to recruit a Project Manager to join their Business Improvement function on a 12 month fixed term contract.
This is an excellent opportunity for an experienced project professional to lead a diverse portfolio of operational and digital transformation projects that directly impact customer experience, business performance, and organisational growth.
The Role
As Project Manager, you'll be responsible for leading projects from initiation through to implementation and closure, ensuring delivery against agreed scope, timelines, budgets and quality standards.
Working across multiple business functions, you'll collaborate with senior stakeholders, subject matter experts and operational teams to drive change, improve processes and deliver measurable business outcomes.
Key Responsibilities
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- Manage projects throughout the full project lifecycle.
- Develop and maintain project plans, schedules and governance documentation.
- Monitor project progress, risks, issues and dependencies.
- Facilitate stakeholder meetings, workshops and project reviews.
- Drive effective communication across business functions.
- Support business process improvement initiatives.
- Manage project budgets, resources and delivery milestones.
- Ensure projects are delivered within agreed scope, time and cost parameters.
- Promote adoption of new processes, systems and ways of working.
About You
We're interested in speaking with candidates who can demonstrate:
- A minimum of 3 years' experience in a Project Manager position.
- Experience delivering medium to large-scale operational, business change or digital projects.
- Strong stakeholder management and communication skills.
- Experience managing project risks, issues and governance.
- Knowledge of Agile and/or PRINCE2 methodologies.
- Ability to work across multiple workstreams in a fast-paced environment.
- Strong analytical and problem-solving capability.
- Advanced Microsoft Office skills.
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Desirable Experience
- Business process mapping.
- Change management.
- Lean or Six Sigma methodologies.
- Customer service, contact centre or regulated industry experience.
What's on Offer
- Opportunity to join a growing organisation undergoing significant transformation.
- High-profile projects with business-wide impact.
- Collaborative and supportive culture.
- Clear opportunity to influence change and continuous improvement.
- Competitive salary and benefits package.
If you're an organised and commercially minded Project Manager who enjoys delivering meaningful change and working with a wide range of stakeholders, we'd love to hear from you.
📩 Apply today or contact me directly for a confidential discussion.
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