Project Manager

About Us

At Protecht, we’re redefining how the world thinks about risk. Our cloud-based SaaS platform, Protecht ERM, is one of the most comprehensive and dynamic risk management solutions on the market. With offices across APAC, the USA, and Europe, we help organizations turn risk into opportunity through smarter, more agile decision-making.

The Opportunity

We embrace a hybrid way of working and are looking for people who can join us in our London office two days a week to collaborate with colleagues and be part of our team culture. We’re looking for an outgoing, highly organized, and customer-focused Project Manager to join our Customer Success team. In this client-facing role, you will manage a portfolio of customers across new onboarding implementations and ongoing service plan delivery, ensuring projects are delivered on time, within scope, and to a high standard.

This is an excellent opportunity for a proactive project professional who thrives in a fast-paced SaaS environment and enjoys building strong customer relationships while driving accountability and delivery excellence.

What You’ll Be Doing

• Lead customer onboarding implementations from kick-off to handover and post-implementation review
• Develop and maintain detailed implementation plans
• Manage a portfolio of customer delivery engagements and balance multiple concurrent implementations
• Forecast and report on team utilization, capacity, allocation trends, and future resource requirements
• Coordinate sprint activities across Advisory and Analytics teams
• Build strong relationships with customers while confidently managing expectations around scope, timelines, responsibilities, and dependencies
• Hold internal delivery teams accountable for agreed actions, delivery dates, and quality outcomes
• Proactively identify and manage risks and issues, escalating where required, and driving timely resolution
• Manage the post-implementation customer survey process and report on customer feedback and improvement opportunities