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StarRez – Project Manager (Remote, UK-based)
About StarRez
StarRez is the global leader in student housing software, delivering innovative solutions for on-campus and off-campus housing management, resident wellness, and revenue generation. Our platform supports over 4 million beds annually across 1,400+ clients in 25+ countries, providing seamless experiences for students and administrators.
With offices in the United States, Australia, the UK, and India, we combine global capabilities with personalized customer service.
The Role
StarRez is seeking a Project Manager to lead the installation, implementation, and training for new and existing customers. Your responsibilities will include:
- Managing end-to-end project delivery to ensure on-time, high-quality outcomes
- Facilitating customer success by acting as a trusted advisor
- Driving training and adoption across new and expanding implementations
This role blends project management, technical support, and customer relationships, requiring strong communication, problem-solving, and adaptability skills.
Role Specifics
Work Location: Remote (UK) Travel: Estimated 40% (flexible based on business needs) Reporting: Senior Manager, Professional Services
What You Will Own
- Lead end-to-end implementation projects across EMEA, managing timelines, stakeholder communications, and delivery execution
- Design and deliver high-quality customer training (onsite and remote), crafting clear documentation and materials for user adoption
- Collaborate with internal teams (Support, Development, Sales) to align on customer goals, resolve issues, and contribute to product improvements
- Support existing customers, identifying upsell opportunities for additional modules, services, or integrations
- Conduct tailored solution demonstrations for new implementations and expansions, highlighting value and capabilities
- Develop customer resources (help guides, FAQs, release testing feedback) and contribute to user groups/industry events
- Work flexibly and independently, coordinating travel, managing overlapping priorities, and bridging across global time zones
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Required Qualifications
- 2+ years of experience owning and managing end-to-end customer implementations or projects in a SaaS or higher education context (e.g., Student Information Systems like Oracle, PeopleSoft, SAP, Banner).
- Proven ability to build rugged, trusted partnerships with both customers and internal stakeholders.
- Strong oral and written communication skills, with experience presenting to executive-level audiences.
- Exceptional problem-solving, issue diagnosis, and analytical skills.
- Ability to prioritize and manage multiple projects in a fast-paced environment.
- Highly detail-oriented, with strong documentation and follow-through skills.
- Technologically curious, with the ability to quickly learn new tools and systems.
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Preferred Qualifications
- Bachelor’s degree in Higher Education Administration, Business, or related discipline
- Prior experience with StarRez or similar student housing software
- Willingness to adopt AI tooling to streamline daily tasks
Why Join StarRez?
- Shape innovative education solutions within a well-established company (founded over 30+ years).
- Supportive, growth-focused culture, with frequent learning and development opportunities.
- Our promise: You’ll thrive, gain valuable experience, and be valued for your contributions.
- Z-Factor like no other team! A culture rooted in curiosity, collaboration, and passion for innovation.
Application Note: If your background aligns closely with the Required Qualifications—but not all Preferred ones—we’d love to hear from you!
Diversity and Inclusion
StarRez values a diverse and inclusive workforce. We encourage applications from all backgrounds, including differing ethnicities, ages, genders, and abilities.
Notice to Employers and Agencies
StarRez does not accept unsolicited resumes from recruitment agencies or headhunters for this role. StarRez is an equal opportunity employer.
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