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Role Statement:
We are seeking a senior delivery leader to take ownership of the execution of the MHHS migration and cut-over, ensuring disciplined control, effective coordination, and successful delivery across the programme.
This role is being introduced later in the lifecycle pre cut-over. The primary focus will be to review the go-live plan, and then own and drive the day-to-day execution of it. Therefore, maintaining delivery momentum and ensuring the programme remains on track.
The candidate will demonstrate a hands-on approach to delivery and leadership, with proven experience in complex migrations and the ability to apply rigour, pace, and structure to execution, ensuring risks are identified early and managed effectively.
Operating across the client and their partners, this role will act as the central point of coordination across delivery teams, suppliers, and stakeholders. It requires a collaborative, team-oriented approach, with the ability to align multiple parties while maintaining clear accountability for outcomes.
The role is best positioned as a migration and cut-over execution lead. Experience within utilities or regulated environments will be advantageous, alongside a proven ability to manage high-pressure delivery phases and maintain control through critical milestones.
Key Role Accountabilities:
Migration & Cut-over Execution Leadership
- Lead the daily execution of the migration and cut-over plan
- Own end-to-end delivery across the migration lifecycle, ensuring transparency and predictability
- Maintain pace and operational discipline through cut-over
- Manage exceptions early and protect the critical path
- Set and enforce tolerances across delivery activities
- Provide clear options and mitigations when delivery is at risk
Delivery Oversight & Coordination
- Drive coordination across suppliers and internal teams
- Lead and influence multiple teams to achieve high performance and delivery goals
- Ensure alignment between business, technology, and operational activities
- Act as the primary escalation point for risks, issues, and dependencies
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Planning, Readiness & Control
- Shape, establish and lead:
- Cut-over planning and readiness: go/no-go criteria, contingency routes, hypercare activities
- Quality gates & structured migration cycles: clear entry/exit criteria, repeatable process steps, timings, defect management
- Data readiness: validation, ownership, cleansing, and sign-off ahead of migration
- Training and process embedding: ensuring updated processes and LWIs have been understood, embedded, and reinforced before and after go-live
Governance, Risk & Performance Management
- Establish and enforce delivery governance, ensuring consistency and control
- Implement strong tolerance management and proactive risk handling
- Identify and remove blockers to maintain delivery momentum
- Ensure delivery aligns with operational, commercial, and regulatory requirements
Reporting & Decision Support
- Provide strong, action-focused management reporting, covering:
- Readiness dashboards
- Planned vs actual progress
- Tolerance checks and breaches
- Clear exception reporting
- Options, decisions, and mitigations for leadership
Stakeholder & Executive Engagement
- Build strong relationships across internal teams, suppliers, and stakeholders
- Communicate clearly to ensure alignment on priorities, progress, and risks
- Translate complex delivery data into actionable insights for decision-making
People, Leadership & Continuous Improvement
- Lead, mentor, and coach delivery teams where required
- Foster a culture of accountability, pace, and delivery discipline
- Drive continuous improvement in delivery practices, tools, and processes
Knowledge and Skills
Delivery & Migration Expertise
- Strong experience delivering complex, high-risk programmes, particularly data migrations and cut-over events
- Deep understanding of migration planning, execution, and lifecycle management
- Proven ability to manage critical path delivery and protect timelines
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Programme & Commercial Awareness
- Experience delivering large-scale, complex programmes
- Strong understanding of programme controls, governance, and performance management
- Ability to manage suppliers and align delivery to commercial and regulatory outcomes
Leadership & Coordination
- Proven ability to lead multi-disciplinary teams and coordinate across complex delivery environments
- Strong cross-functional collaboration across business, technology, and operational teams
- Ability to drive alignment from senior stakeholders to delivery teams
Stakeholder & Communication Skills
- Excellent stakeholder management with the ability to influence outcomes
- Strong written, verbal, and interpersonal communication skills
- Confident engaging with senior stakeholders and delivery teams alike
Problem Solving & Delivery Focus
- Strong problem-solving skills with a pragmatic, outcome-focused approach
- Ability to identify risks early and implement effective mitigations
- Experience resolving complex delivery challenges in dynamic environments
Tools & Practical Skills
- Proficient in reporting and data analysis (e.g. Excel)
- Experience using delivery metrics for forecasting and tracking
Core Behaviors
- Highly organised, structured, and methodical with strong attention to detail
- Pragmatic and outcome-focused, prioritising delivery and execution
- Strong delivery focus with the ability to maintain pace under pressure
- Clear communicator; able to distill complex information into actionable insight
- Comfortable challenging assumptions and raising risks constructively
- Operates with independence and accountability, taking ownership of outcomes
- Resilient and composed in complex, high-pressure environments
- Collaborative, with the ability to align teams and stakeholders around delivery goals
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