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Project Manager and System Implementation Lead
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DATUS Enabling Recovery
The Project Manager will lead a programme of organisational and systemic governance developments. In accordance with this, the post holder will ensure that organisational systems, processes, and priorities agreed by the CEO are consistently implemented across DATUS. The role focuses on translating agreed organisational systems into everyday practice across teams.
The postholder supports managers and staff to use organisational systems effectively, ensures that agreed actions are completed, identifies barriers to delivery, and escalates risks where necessary. The role strengthens organisational reliability by closing operational loops and ensuring commitments made by leadership are followed through.
This role does not determine service direction or manage operational services. Responsibility for service delivery remains with service managers and programme leads. The Project Manager ensures that organisational systems are embedded, understood, and used consistently.
The postholder has delegated authority to monitor implementation, challenge drift, request updates, identify barriers, and escalate risks where agreed systems are not being used or agreed actions are not progressing. The role does not have authority to change service models, override service managers, or redefine organisational priorities.
Key Responsibilities
Systems Implementation
- Embed organisational systems, operational frameworks, and processes designed by the Organisation and Governance Consultant and approved by the CEO. These include new systems, including a Client Records system and a Finance system. The design, test, implementation, and continuous improvement need to be coordinated by the Project Manager.
- The new systems and applications being implemented need to be maintained and managed when fully implemented.
- Support managers and staff to understand and use these systems in their day-to-day work.
- Identify practical barriers to implementation and work with teams to resolve them.
- Ensure systems are clearly understood and consistently used across all teams.
- Develop practical guidance, processes, and tools to support implementation.
Embedding & Adoption
- Work with Heads of Service and managers to embed systems into everyday practice.
- Ensure staff are trained, supported, and confident in using systems.
- Identify barriers to adoption and work proactively to resolve them.
- Ensure consistency of approach across different programmes and teams.
Delivery Assurance
- Maintain oversight of organisational priorities, actions, and implementation plans.
- Ensure agreed actions are completed and do not drift.
- Track progress against key deliverables and milestones.
- Hold structured check-ins with managers to ensure accountability and progress.
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Delivery Assurance
- Maintain oversight of organisational priorities and agreed actions.
- Check that tasks and commitments agreed with managers are completed.
- Ensure actions do not drift or remain unresolved by regularly reviewing progress.
Manager Coordination
- Hold short, structured check-ins with managers and staff responsible for delivery. These meetings focus on confirming priorities, reviewing progress, identifying barriers, and reinforcing the use of organisational systems.
Organisational Coordination
- Maintain visibility of operational activity across the organisation.
- Support clear communication between leadership and operational teams.
- Track organisational commitments and ensure delivery remains aligned with agreed systems and priorities.
Reporting & Escalation
- Provide regular updates to senior leadership on:
- Implementation progress
- Risks and barriers
- System effectiveness
- Escalate issues where delivery is not on track.
Performance & Systems Integration
- Work closely with the Performance & Finance Lead to ensure alignment between:
- Finance systems
- KPI and performance reporting
- Client data systems
- Ensure systems support accurate, real-time data and effective reporting.
- Support development of dashboards and reporting tools.
Policies, Procedures & Governance
- Support development and implementation of organisational policies and procedures.
- Ensure policies are translated into practical processes and consistently applied.
- Monitor compliance and identify gaps.
- Support continuous improvement of governance frameworks.
Continuous Improvement
- Identify where systems are not working effectively.
- Gather feedback from staff and managers.
- Work with leadership to refine and improve systems and processes.
- Promote a culture of continuous improvement and learning.
The Project Manager is required to evidence how this the role supports DATUS in meeting or exceeding the following KPIs and targets, including:
- Increased referrals, engagement, and retention across treatment and recovery pathways.
- Early identification and early intervention through community, peer, and partner referral routes.
- Delivery of evidence-based brief interventions.
- Increased uptake of harm reduction interventions.
- Improved access to naloxone and overdose prevention.
- Improved continuity of care between treatment, recovery, and community support.
- Improved recovery progression and sustained recovery outcomes including planned completions, sustained engagement, and reduced re-presentation to treatment.
- Increased community-based recovery support and visible recovery including growth of recovery communities, peer roles, and visible recovery activity.
- Reduced stigma and improved awareness of treatment and recovery pathways.
- Improved access for underserved/marginalised communities with increased representation of underserved groups in access, engagement, and outcomes.
- Improved access to wider health and wellbeing support including housing, employment, mental health, and physical health support.
- Improved data capture, pathway reporting, and system intelligence including real-time data, outcome tracking, and recovery intelligence to inform system planning.
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Person Specification
Qualifications
Essential:
- Relevant management, operations, or project management qualification or significant equivalent experience.
- Evidence of formal project management training (e.g., PRINCE2 or equivalent).
Desirable:
- Additional qualifications in organisational systems, governance, or operational management.
Experience
Essential:
- Experience in organisational operations, programme delivery, or implementation roles.
- Experience embedding systems, processes, or organisational frameworks.
- Experience coordinating work across multiple teams or departments.
- Experience supporting managers and staff to adopt new organisational systems.
- Managing Projects or Programmes within an agreed structure and methodology.
Desirable:
- Experience working within the third sector, health and social care, or recovery-focused organisations.
Skills & Knowledge
Essential:
- Strong organisational and coordination skills with the ability to track priorities and delivery.
- Ability to translate organisational systems and plans into practical day-to-day working practices.
- Strong communication skills and the confidence to hold constructive accountability conversations.
- Problem-solving ability to identify barriers and support teams to resolve them.
- High level IT competence including Microsoft Office and operational tracking systems.
Personal Attributes
Essential:
- Organised, structured, and methodical in approach.
- Calm, pragmatic, and solution focused.
- Comfortable holding peers accountable to agreed commitments.
- Able to work collaboratively without relying on formal authority.
- Delivery focused with strong attention to follow-through.
- Non-judgemental and open to personal change.
- Open to and willing to learn about a peer model of delivery.
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