LSEG
Project Manager, Customer Programme Management
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Project Manager, Customer Programme Management
Customer Program Management (CPM)
Global Role within Customer Implementation and Services
Customer Program Management (CPM) is a global function responsible for ensuring that customer-impacting projects, including major upgrades, migrations, and displacements, are delivered effectively. The role focuses on consistency, efficiency, and a strong customer experience.
The Role
The successful candidate will collaborate with delivery teams and internal partners to drive client engagement and facilitate cross-functional collaboration across:
- Customer Implementation
- Sales & Account Management
- Product Teams
This role is for an experienced Project Manager who will be responsible for:
- Leading independent medium-scale projects, from initiation through to closure, ensuring outcomes are delivered on time, within budget, and within agreed scope.
- Managing defined governance models and standards, while partnering with project sponsors and stakeholders—including clients—to define objectives, milestones, and success criteria.
- Identifying, assessing, managing, and escalating project risks, issues, dependencies, and opportunities.
- Providing regular, structured status reports to keep stakeholders informed of progress, risks, and decisions required.
- Representing the project in various governance forums.
Key Responsibilities
- Overseeing end-to-end delivery of projects involving upgrades, migrations, and customer displacements.
- Collaborating with internal partners and stakeholders to align on project directions, risks, and timelines.
- Ensuring adherence to governance processes and methodologies while maintaining a customer-centric approach.
- Conducting stakeholder management to engage clients and key decision-makers.
- Escalating issues to appropriate levels while maintaining transparent communication.
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Requirements
Essential Skills & Experience
-
Project Management Methodologies: Proven experience in delivering or supporting projects using defined methodologies, including hands-on use of:
- Project plans
- RAID logs (Risks, Actions, Issues, Dependencies)
- Governance packs
- Status reports
-
Stakeholder & Relationship Management:
- Strong ability to build and maintain relationships with clients and internal stakeholders.
- Clear understanding of their objectives and expectations.
-
Product Knowledge:
- A working understanding of the LSEG product suite.
-
Escalation Management:
- Structured and timely handling of risks, issues, and incidents.
-
Attention to Detail & Quality:
- Strong focus on accuracy and high standards in project documentation and reporting.
-
Teamwork & LSEG Values:
- Active demonstration of LSEG values, including:
- Integrity
- Partnership
- Excellence
- Collaboration across functions
- Active demonstration of LSEG values, including:
Desirable Skills
- Experience in presenting project updates, risks, and progress to internal teams and/or customers.
- Familiarity with internal systems (e.g., Siebel, Salesforce, CPQ) and the ability to extract and interpret data for reporting.
- Proficiency in Microsoft Office.
Career Stage: Senior Associate
About London Stock Exchange Group (LSEG)
You’ll join a dynamic global team committed to innovation, quality, and continuous improvement. LSEG is a leader in financial markets infrastructure and data provision, dedicated to driving financial stability and enabling customer sustainability.
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Our culture is built on four core values:
- Integrity
- Partnership
- Excellence
- Change
We pride ourselves on:
- Being a diverse, inclusive workplace where colleagues can bring their true selves to work.
- Empowering 25,000+ people across 65 countries.
- Committing to sustainability through operational practices and customer partnerships.
- Supporting our communities via the LSEG Foundation, which provides financial education for economic independence.
Equal Opportunities & Inclusivity
LSEG is an equal opportunities employer. We do not discriminate based on:
- Race
- Religion
- Colour
- National origin
- Gender
- Sexual orientation
- Gender identity
- Age
- Marital status
- Veteran status
- Pregnancy
- Disability
- Any other protected characteristic
Reasonable accommodations will be made for religious practices, mental health, or disabilities in accordance with applicable law.
Working with Us
At LSEG, colleagues are encouraged to:
- Share new ideas in a collaborative environment.
- Volunteer or fundraise for community programs.
- Access a range of tailored benefits, including:
- Healthcare
- Retirement planning support
- Paid volunteering days
- Wellbeing initiatives
Please review our privacy notice for details on personal data handling and your rights as a data subject.
For Recruitment Agency Partners: It is your responsibility to ensure candidates are aware of this notice.
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