Test Triangle
Project Manager L1
Reading
Posted about 21 hours ago
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Project Manager L1
Band: B3/C1
Location: Reading, United Kingdom
Position: 1
Role Summary
- Provide senior project leadership and governance oversight for the ServiceNow CSDM-aligned re-platforming program in an onshore and stakeholder-facing delivery context.
- Own the program-level coordination of discovery, design approvals, milestone readiness, cutover planning, hypercare oversight, and final transition to BAU.
- Act as the primary escalation and governance interface for customer-side stakeholders and Wipro leadership on issues affecting scope, timeline, dependencies, or acceptance readiness.
- Operate with stronger emphasis on program control, stakeholder confidence, and commercially aware oversight rather than only execution tracking.
- Ensure the offshore and onshore teams remain aligned to milestone commitments, delivery evidence requirements, and formal acceptance checkpoints defined in the SoW.
Key Responsibilities
- Lead governance cadence including status reviews, milestone checkpoints, escalation handling, and structured communication on program health, decisions, and risks.
- Coordinate stakeholder access, customer-side dependencies, approvals, and decision forums needed for discovery, design, testing, training, cutover, and BAU acceptance phases.
- Review and challenge delivery readiness across ITSM/ITOM implementation workstreams, CMDB activities, documentation completeness, KT evidence, and transition plans.
- Own the elevation of issues relating to quality, acceptability, business dependency delays, or scope ambiguity, ensuring mitigation and decision clarity are timely.
- Provide leadership in customer-facing reviews where progress, solution readiness, delivery governance, and operational transition path must be clearly articulated.
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Must-to-Have Skills
- Strong program/project management experience in enterprise technology transformation, managed transition, or platform implementation programs with significant stakeholder visibility.
- Ability to manage governance, RAID, milestone assurance, reporting discipline, and escalation in structured delivery environments with formal acceptance criteria.
- Good understanding of implementation lifecycle stages such as discovery, design, build, SIT, UAT, training, cutover, and hypercare, with practical control over interdependencies.
- Experience handling senior stakeholder communication and customer-facing discussions where confidence, transparency, and issue ownership are critical.
- Commercial awareness and governance maturity to understand how delays, scope changes, and readiness risks can impact the success of a fixed-price or milestone-based program.
Good-to-Have Skills
- Exposure to ServiceNow transformation programs, service management modernization, or data/service model initiatives involving CMDB and ITOM dependencies.
- Awareness of data-protection or access-readiness considerations such as VDI, environment segregation, or customer-controlled access dependencies.
- Experience managing programs with structured hypercare, customer acceptance milestones, and downstream BAU transition expectations.
- Understanding of change adoption, training readiness, and stakeholder communication requirements in service operations transformation initiatives.
- Ability to contribute to commercial clarifications, rate-card discussions, or resource profile interpretation where program leadership requires context-setting.
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Qualifications & Certifications
- Bachelor’s degree in Engineering, Business, Information Systems, Management, or another discipline relevant to enterprise program delivery.
- 13+ years of project or program management experience, with strong evidence of governance leadership in complex delivery environments.
- PMP, PRINCE2, MSP, Agile project management, or equivalent certifications are strongly desirable for this senior project leadership role.
- ITIL Foundation or service management exposure is a strong advantage because the program is highly process- and service-model-driven.
- Prior experience in multinational or onshore/offshore-led delivery models is desirable for stronger coordination across geographic delivery layers.
Soft Skills
- Excellent executive communication skills for steering-level updates, escalations, and customer alignment conversations.
- Strong leadership presence with the ability to drive confidence, resolve ambiguity, and maintain governance discipline under pressure.
- Good commercial and decision-making judgement when balancing delivery constraints, stakeholder expectations, and quality risks.
- Ability to influence mixed audiences without micromanaging, while still maintaining accountability and timely action closure.
- High ownership of stakeholder trust, delivery credibility, and overall governance effectiveness across the lifecycle.
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Skills
Project Management
Program Governance
Stakeholder Management
ServiceNow CSDM
RAID Management
Implementation Lifecycle
Commercial Awareness
Risk Mitigation
Change Adoption
ITSM/ITOM
CMDB
Executive Communication
Resource Planning
Cutover Planning
Hypercare Oversight
Transition to BAU
Location