Version 1
Project Manager (Management Services)
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Project Manager (Management Services)
Service Transition & Project Manager – Services Reliability Group
Company Description
Version 1 has celebrated over 30 years in Technology Services, maintaining trusted partnerships with global brands. Our expertise helps customers navigate the Digital-First world, delivering solutions that drive success via partnerships with leaders like Microsoft, AWS, Oracle, Red Hat, OutSystems and Snowflake.
Our employee-centric culture is recognised as:
- UK & Ireland’s premier AWS, Microsoft & Oracle partner
- A €350/£300m revenue organisation with 3,300+ employees
- 10+ years as a Great Place to Work in Ireland and the UK
- Best Workplace for Women & Wellbeing (UK & Ireland, Global Pride Top Workplaces)
We foster our core values—we hire and reward those who align with them. Invest in your career and we’ll invest in you.
About the Role
We believe “IT can make a real difference to our customers’ businesses”. We achieve this by deeply understanding our clients’ needs and delivering high-quality MS ftA Oracle & AWS-sized solutions.
As part of our ongoing Service Design and Transformation, you’d join our central team of Service Project Managers to drive excellence in transition, delivery and operational readiness.
We’re looking for a dynamic, skilled Service Transition & Project Manager to own the seamless delivery of IT projects and transition activities from implementation through to operational handover. Working across service transition, project governance, change management and continuous improvement, your mission is to ensure aligned services drive customer and organisational success.
Key Responsibilities
Project & Transition Leadership
- Lead end-to-end project delivery using recognised methodologies like Waterfall, Agile, or hybrid.
- Define project scope, timelines, milestones, RAID logs (Risks, Assumptions, Issues, Dependencies), resource plans, budgets, and workflows.
- Produce and maintain all core project documentation (governance packs, status reports) adhering to PMO standards, delivery models, and quality controls.
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Service Transition & Readiness
- Own service transition planning for new/changed services.
- Define service readiness criteria, acceptance requirements, support models, and operational documentation.
- Ensure operations readiness: train, equip, and brief Service Desk, Support, SDMs and SMEs for go-live.
- Be the primary contact for project/transition stakeholders, including customers, internal teams, and third-party suppliers.
Decision-Making & Collaboration
- Drive decision-making, change requests, clear adjustments to baselines, risk validation, and governance checkpoints.
- Build trusted relationships across technical, operational, and business stakeholders.
- Escalate and manage issues calmly, minimising impact on delivery and customer satisfaction.
Pre-Sales, Improvement, and Growth
- Contribute to RFPs, bids, and proposals, including transition and delivery assumptions, scope, and risk inputs.
- Define transition plans, costing estimations, and recommendations during pre-sales engagements.
- Capture and drive lessons learned to improve future projects, standardise templates, and mature service transition and project management practices.
Qualifications & Experience
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Ideal candidates are professionals with:
- 8–10+ years of experience in service transition, project delivery, change management, or similar IT service roles.
- Strong expertise in multi-supplier, complex, fast-paced environments.
- Proficiency in risk, issue, and dependency management.
- Ability to lead cross-functional teams without direct authority but build rapport with vendors and key stakeholders.
- Inductive mindset and adaptability to evolving priorities.
- Solid grasp of ITIL Service Transition and project management frameworks (e.g., PMP/PRINCE2 certifications a plus).
Flexibility includes:
- Office attendance with occasional travel for site/client visits.
Additional Benefits
Rewarding Career Growth
- Quarterly Profit-Share Scheme: Collective profit allocations for all employees.
- Strength in Balance & Leadership programs with mentorship from senior talent.
- Targeted career journeys through our dedicated Pathways programme.
Financial & Wellbeing Support
- Pension, Healthcare Cover, Life Assurance, and Financial Advice provided.
- Employee Discount Scheme with personal benefits.
- 13+ holidays per year, Enhanced Paternity/Maternity Leave, Marriage/Civil Leave & charitable leave.
Education & Development
- Eligibility for exam discounts and incentivised AWS, Microsoft, Oracle, and Red Hat accreditations.
Advisory & Engagement Initiatives
- Annual Awards & ‘Call-Out’ platform for outstanding work.
- Environment, Social & Community drives aligning with our diversity, inclusion, and belonging values.
That’s just the start—uncover more by speaking to our team!
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