Scarborough Health Network
Project Manager, Provincial Digital Services Delivery
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Project Manager, Provincial Digital Services Delivery
# Project Manager, Provincial Digital Services Delivery Scarborough Health Network
Job Number: JR106267 Job Type: Permanent, Full-Time Minimum – Maximum Hourly Rate: $52.97 – $61.40 Location: Centenary Site (across SHN’s hospitals and sites, including Cedarwood, Lakeshore, Valleywood, and 8 key communities)
About the Role
Scarborough Health Network (SHN) is transforming care delivery through digital innovation. Reporting to the Senior Manager, Provincial Digital Services Delivery, this Project Manager will drive the successful implementation and adoption of provincial digital health tools across the Central East Local Delivery Group (CE LDG). You’ll lead alignment with Ontario Health directives, strive for seamless collaboration with partners, and mentor change management specialists as we embed modern digital standards like eReferrals into regional primary and secondary care.
Key Responsibilities
1. Digital Program Implementation & Governance
- Oversee the roll-out and ongoing optimization of provincial digital tools (e.g., eReferrals, Central Intakes) across CE LDG’s 7 hospital partners, including:
- Scarborough Health Network
- Lakeridge Health (Peterborough Regional)
- Peterborough Memorial Hospital
- Campbellford Memorial
- Haliburton Highlands Health
- Ross Memorial Hospital
- Northumberland Hills Hospital
- Ensure compliance with PHIPA, Ontario Health standards, and regulatory governance.
2. Stakeholder Engagement & Change Management
- Lead adoption strategies through stakeholder governing groups, OHT engagements, weekly working sessions, and hands-on onboarding across specialized units.
- Facilitate cross-organizational collaboration, addressing challenges related to clinician engagement, vendor support, and regional system interoperability.
3. Strategic & Operational Leadership
- Inform SHN leadership on the impact of provincial mandates (e.g., digital priorities from Ontario Health) while aligning initiatives with provincial EOB (Expected Outcomes Statement) and KPI-based successes.
- Draft and track adoption analytics to show ROI.
- Identify risks (e.g., system interoperability gaps, staff burnout) and develop solution pathways.
- Document lessons learned and pitfalls to inform future projects.
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4. Project & Activity Management
- Project delivery: Coordinate timelines, budgets, and deliverables with leaders in program development, procurement, and operations.
- Risk & escalation management: Act as escalation point for technical, change-margin, and integration challenges with external partners (e.g., vendors, ENHANCE Ontario).
- Team supervision: Mentor change managers, PAs, digital ambassadors, and support staff.
Must-Have Qualifications & Experience
Education
- Undergraduate degree in Healthcare, Business Admin (MBA), Healthcare Admin (MHA/MHSC), Health Informatics (MHI), or related field. Note: Postgraduate degrees in digital health strategizing are a huge plus.
Professional Experience
- 3–5+ years in healthcare digital transformation or IT project management, preferably within Ontario’s public health ecosystem.
- Proven track record in large-scale IT/initatives spanning multiple health system sites.
- Hands-on experience implementing eReferral or (Ocean eReferral, Accuro, OscarPro, PS Suite, Epic systems) and vendor-integrated health portals.
- Expertise in managing digital interoperability (e.g., transferring patient data seamlessly across regional systems).
Technical & Methodological Skills
- Deep technical confidence in public sector EMR/HIS functionality and troubleshooting bottlenecks.
- Certified in project management (PMP) and ITIL methodology is a strong advantage.
- Familiarity with cloud platforms ($$$ Ontario), Cerner, optimal outcomes frameworks, and API integration.
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Soft Skills
- T-shaped leader: Deep technical fluency and broad authority coordination (clinicians, execs, thought-partners).
- Remote work hero: Expertise coaching teams across 8+ sites.
- Agility & ambiguity: Thrives navigating barriers fast.
- Ontario Health stakeholder diplomacy: Proficient at bridging client-facing (executive directors) and niche (referral coordinators) spats.
Why Join Us
Benefits & Culture
✅ SHN is Toronto’s Top Employer (2026) + recipient of Canada’s Excellence in Diversity Awards.
- Corporate Culture: Inclusive, award-winning employer where diversity is our strength.
- Ambition Fuel:
- EnRoute: Skills expediter training—earn certifications autonomously.
- Tuition Assistance: Study advanced degrees while funded.
- Leadership pipeline: Catalysts (e.g., Critical Care Sponsorship.
- Employee Perks:
- Defined-benefit pension via Ontario healthcare pensions.
- 60+ care coatings (memberships, mental health assistance, outdoor discounts.).
- EFAP+: Access members of a multilingual team of psychologists, addiction counsellors, and spiritual peacemakers.
- Dynamic holiday schedule.
Join SHN’s Affiliate with UT Health, where primary care, digital-first innovation, and culture-of-inclusion collide to deliver care differently. Apply by submitting your résumé to careers@SHN.ca.
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