Helm Operations
Project Manager
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At Helm Operations
We build the software that keeps the world’s maritime operations moving. From tugboats in Vancouver Harbour to offshore service vessels in the North Sea, our customers run their businesses with Helm CONNECT. And we don’t take that lightly.
We’ve grown from a small start-up on Canada’s west coast into a global leader serving many of the world’s largest maritime companies. Our mission is simple: deliver software that connects the marine industry like no other technology company.
But world-class software doesn’t happen by accident, it takes tough teams, ownership, and deep care for customers. That’s The Helm Way.
Now, we’re looking for a Project Manager (PM) who will support the Director of Professional Services to successfully execute on a portfolio of enterprise-level Helm CONNECT software implementations.
A significant focus of this role is Helm Operations’ largest current programme: a multi-year, multi-country rollout for a major European-headquartered marine towage and offshore group. Following a successful pilot, the programme is now scaling across Europe and into additional international regions, deploying the full Helm CONNECT product suite in a phased, country-by-country rollout. The work involves close coordination with the customer’s central programme office and a third-party systems integrator, including a complex integration between Helm CONNECT and the customer’s enterprise ERP platform.
The PM will help plan and deliver these regional workstreams, keep configuration and delivery on schedule across parallel countries, and support onsite training weeks as each market goes live.
The PM will bring a well-honed project delivery skillset to Helm Operations, exhibiting strong schedule, scope, budget, and quality management, and showing business acumen and professionalism when interfacing with project counterparts on the customer side. The PM will bring a toolkit of best practices to help improve project delivery and Helm Operations, and will offer knowledge and guidance to the Implementation Specialists, including implementation best practices, situational judgement, and project prioritization.
Your Responsibilities & Key Tasks
- Accountable for the successful execution of designated implementation projects.
- Improving Helm’s project methodology with a mindset of continuous improvement.
- Plan and manage a range of internal and external projects of varying scope, complexity and impact.
- Lead project scoping and develop detailed project plans and budget.
- Coordinate parallel country and regional workstreams within a larger global programme, tracking configuration progress by product and market and surfacing slippage early.
- Coordinate integration delivery with third-party systems integrators and the customer’s ERP and programme teams, ensuring dependencies, environments and testing milestones are aligned.
- Prepare project status reports at regular intervals, providing updates on project deliverables and action items. Include monitoring and reporting on project budget, project scope and related expenditures.
- Manage consistent communications with customer(s) throughout the life of the project, ensuring ongoing awareness of project progress, and addressing related concerns.
- Ensure that all project deliverables have been addressed, and the customer is satisfied with the outcome.
- Enter all billable and non-billable time accurately and on a daily basis.
- Drive revenue through upsell of services and project change control.
- Manage and minimize white space in order to maximize revenue generating activities.
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Success Factors
- Highly organized; able to manage multiple concurrent projects and workstreams and respond to shifting priorities.
- Able to adhere to strict schedules and project milestones while ensuring quality.
- Exhibit leadership qualities in executing projects with considerable latitude for independent judgment.
- Become knowledgeable about our customers in the workboat industry and their sub-verticals, such as Harbor Docking, Inland Barging, and Coastal Barging.
- Comfortable working across cultures and time zones on international, multi-country engagements.
- Able to communicate clearly and proactively.
- Be goal-oriented and achieve stated objectives with help and direction from management and peers.
- Strong customer service and interpersonal skills, and able to handle challenging situations with composure, professionalism, and courtesy.
- Strive to outperform the departmental KPI benchmarks; KPIs include project delivery and revenue targets.
- Must be a self-motivated team player, with a positive can-do attitude and solid work ethic.
Your Qualifications
- Diploma, Degree or Technical Certification in related field or proven equivalent experience.
- 5+ years previous experience in project management.
- Professional and mature with the ability to develop quality customer relationships quickly.
- Proven proficiency with MS Office Suite (Word, Excel, Outlook, PowerPoint).
- Proven proficiency with Microsoft Project.
- Experience supporting enterprise software implementations and/or ERP integrations is an asset.
- Ability to travel by car and/or plane. May include weekend travel. Ability to travel internationally is required. Current valid driver’s license and passport are required.
- PMP certification (or working towards) is an asset.
- Scrum master certification is an asset.
KPIs
- Project portfolio reporting - Weekly reporting to Director of Professional Services.
- Projects delivered on time.
- Projects delivered on budget.
- Product and services upsell.
- Maintain project management designations.
- White space management – 70% billable.
- Customer satisfaction of 4.5/5 or greater from bi-annual surveys.
Our Core Values:
Together We Win
Collaboration is our superpower. We achieve more by sharing knowledge, supporting one another, and working toward common goals.
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Own It
We take initiative, follow through, and deliver on our commitments.
Care Deeply
We care about our products, our customers, the quality of our work, and each other.
Enjoy the Ride
We celebrate wins, learn through challenges, and make space for connection and joy along the way.
Eye of the Tiger
We bring a healthy hunger for challenge, take proactive action, and embrace opportunities to learn and grow.
Perks and Benefits
- A 100% remote working environment.
- Flexible working hours with overlap during core business hours.
- Base salary of 55,000 – 65,000 GBP.
- Target annual bonus based on individual and company performance.
- Paid vacation, seven floater days, and your birthday off.
- Comprehensive health, dental, and vision benefits from your first day.
- Fitness reimbursement.
- Employee Stock Purchase Plan eligibility after six months.
- Learning and professional development pathways.
- An inclusive culture with remote-team activities and events.
The salary offered will depend on the successful candidate’s education, experience, skills, geographical location, and alignment with internal equity and external market considerations. The actual salary may be higher or lower than the range posted.
Total On-Target Earnings include base salary plus a target performance bonus.
As part of our commitment to transparency, we use artificial intelligence tools to support certain stages of our recruitment process, which may include résumé screening, candidate matching, interview scheduling, and candidate communications.
These tools help us improve efficiency, support consistency, and enhance the candidate experience. All hiring decisions are made by qualified people, and we monitor our processes to support fairness and compliance with applicable requirements.
Research has shown that women and members of underrepresented groups may be less likely to apply for a role unless they meet every listed qualification.
This posting describes what we are ideally looking for, but we encourage you to apply even when you do not meet every requirement. Everyone brings different strengths and experiences, and we hire for both demonstrated capability and future potential.
Helm is proudly an Equal Opportunity Employer where everyone is welcome. Each person brings a unique story and perspective, and we believe our diverse mix of minds, backgrounds, identities, and experiences is where our greatest ideas come from.
We welcome people of all races, ethnicities, ages, religions, abilities, genders, gender identities, gender expressions, and sexual orientations. We want everyone to feel able to bring their authentic selves to work, share our values, shape our vision, drive innovation, and contribute to a culture we celebrate every day.
We sincerely thank everyone who applies. Due to the volume of applications received, we will contact candidates whose experience most closely aligns with the requirements of the role.
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