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SUMMARY:
As a Project Manager, you are the foundation of our delivery team, focusing on mid-sized technical projects. You provide critical visibility, service reviews, and reporting throughout the implementation lifecycle. You are a professional who moves fast to discover simpler ways to deliver results for our customers while adopting a deeply "Customer-Centric" mindset.
WHY THIS ROLE?
- Impact: Own and manage the operational relationship with assigned clients, ensuring their applications scale to meet business needs.
- Growth: This "Journey-Level" position provides a clear path toward advanced project management by mastering "zero-surprise" reporting.
- Innovation: Work with bleeding-edge data warehouse technology in a truly disruptive software environment.
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WHAT YOU’LL DO:
- Project Governance: Maintain project documentation and track task effort in Smartsheet or Certinia.
- Work Structures: Create granular Work Breakdown Structures (WBS) and associate effort and resource naming to specific tasks.
- Meeting Leadership: Lead internal and client meetings with thorough documentation and rigorous follow-up.
- Conflict Management: Navigate internal resource conflicts effectively to keep projects on track.
- Success Metrics: Maintain project margins within +/- 5% of target and achieve CSAT scores greater than 4.0.
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OUR IDEAL CANDIDATE WILL HAVE:
- Typically 2-5 years of field experience in a services delivery or technical implementation role.
- Bachelor’s degree required.
- Proficiency in SQL basics, JIRA/Confluence, and fundamental Snowflake architecture.
- SnowPro Core (required within 60 days of hire).
- Fluent in English and local language fluency where required (regional requirements)
“It took my CV and asked me questions relevant to understanding what kind of jobs to suggest for me. Suggestions were almost perfect. Jobs were exactly what I’ve been looking for.”
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