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Project Manager
About Protecht
At Protecht, we’re redefining how the world thinks about risk. Our cloud-based SaaS platform, Protecht ERM, is one of the most comprehensive and dynamic risk management solutions on the market. With offices across APAC, the USA, and Europe, we help organisations turn risk into opportunity through smarter, more agile decision-making.
The Opportunity
We embrace a hybrid way of working and are looking for customer-focused Project Managers who can join our London office—two days a week—to collaborate with colleagues and contribute to our team culture.
In this client-facing role, you will:
- Manage a portfolio of customers across new onboarding implementations and ongoing service plan delivery.
- Ensure projects are delivered on time, within scope, and to a high standard.
This is an excellent opportunity for a proactive project professional who excels in a fast-paced SaaS environment, enjoys building strong customer relationships, and drives accountability and delivery excellence.
What You’ll Be Doing
- Lead customer onboarding implementations from kick-off to handover and conduct post-implementation reviews
- Develop and maintain detailed implementation plans
- Manage a portfolio of customer delivery engagements, balancing multiple concurrent implementations
- Forecast and report on team utilisation, capacity, allocation trends, and future resource requirements
- Coordinate sprint activities across Advisory and Analytics teams
- Build strong relationships with customers while managing expectations around scope, timelines, responsibilities, and dependencies
- Hold internal delivery teams accountable for agreed actions, delivery dates, and quality outcomes
- Proactively identify and manage risks and issues, escalating where required and driving timely resolution
- Manage the post-implementation customer survey process and report on customer feedback and improvement opportunities
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What You Bring
Minimum Requirements
- Minimum 3 years of experience in project management, implementation management, or Scrum Master roles within SaaS, technology, consulting, or professional services
- Experience in managing multiple customer-facing implementations or service delivery workstreams concurrently
- Strong project reporting and delivery management skills
- Strong communication and stakeholder management skills
- Working knowledge of SaaS implementation practices and tools (e.g., Jira, Confluence, CRM platforms, and project reporting tools)
- A positive, proactive, and customer-centric approach, with a willingness to learn and contribute to continuous improvement
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Nice to Have
- University degree in Information Technology, Computer Science, Business, Project Management, or a related discipline
- Experience in risk management, governance, compliance, or audit-related environments
- Experience with customer feedback programs, including CSAT, NPS, or post-implementation surveys
- Familiarity with reporting dashboards, PSA tools, CRM systems, or customer success platforms
Why Protecht?
- Flexible hybrid environment with remote working support
- Access to ongoing training, development, and career growth opportunities
- Join a rapidly growing company where your contributions directly drive success
- Thrive in an inclusive, innovative culture that values teamwork and collaboration
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Jessica, London
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