Credera
Project & Platforms Communications Manager- London, Leeds, Manchester or Newcastle
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About Credera
At Credera, we are passionate about helping clients deliver complex, business-critical transformation projects. Our clients are some of the biggest names in industry and our projects are every bit as challenging as you’d find in large consulting firms.
As a Managing Consultant, you will have the opportunity to play an important part in shaping and developing our business transformation capability, with the support of an established and well positioned company with an impeccable track record and customer base.
Business Change Consultants work with Credera clients and colleagues to develop and deliver organisational change to meet the client’s strategic objectives. As a proven business change specialist, you’ll help clients focus on the people side of change, including changes to business processes, systems and technology, job roles and organisation structures. You will be responsible for designing business change strategies and plans, maximising user adoption and minimising resistance. Typically, you will lead or be intrinsic to joint client teams focused on successful delivery and adoption of change. Internally, you will be a key contributor to the Business Transformation practice. You will deepen the strength of our collective knowledge, develop collateral and help drive our growth through client extensions and bid support.
This is a permanent role within our Management Consulting function. At Credera, we operate a flexible hybrid working model, requiring 3 days per week onsite - either at client sites or your local Credera office (London, Leeds, Manchester or Newcastle). We value collaboration and client impact, balancing flexibility with in-person connection to deliver exceptional results.
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Responsibilities and Skills
- Experience in leading client communications and engagement across technology delivery programmes, ensuring clear, consistent, and timely messaging.
- Develop and deliver structured communication plans aligned to key phases — including migration, testing, cutover, and hypercare.
- Uses Business Change methodology to help users through the transformation, maximising engagement and adoption.
- Coordinate communication activities across delivery teams (technology, change, business) to ensure integrated messaging.
- Produce key communication artefacts, including stakeholder plans, user journeys, and hypercare updates.
- Act as a trusted advisor on best practice communications during high-risk delivery phases such as go-live and stabilisation.
- Ability to translate complex technical activities into clear, audience-appropriate messaging.
- Identify and mitigate communication risks, particularly during migration and cutover, to maintain stakeholder confidence.
- Support user engagement during testing phases (e.g. UAT readiness, participation, feedback).
- Drive continuous improvement through feedback and lessons learned.
- You will be required to pass BPSS screening for this role.
Desirable Skills
- Strong technical understanding of testing, cutover, go-live, and hypercare phases.
- Experience working with technology teams (e.g. cloud, data, platforms).
- Breadth of industry experience across Energy, Utilities, Financial Services, Commercial, or Public Sector.
- Experience using AI or Agentic techniques in application of the role through GitHub CoPilot, Claude Code, or equivalent.
Benefits
Along with a great company culture, Credera provides an exceptional compensation package (£65,000-80,000) including a competitive salary and a comprehensive benefit plan.
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Our consistent growth over the years and entrepreneurial environment, provides an excellent platform to embark upon an exciting career path, where your contribution really counts, and we will recognise it. With personalised development opportunities, experienced colleagues around the globe and exciting client assignments, progression can be extremely rapid for high performers. We are a social bunch of people and connect as a team on a regular basis.
Learn More
Credera is Omnicom’s global consulting firm that combines transformational consulting capabilities, deep industry knowledge, AI and technology expertise to deliver valuable customer experiences and accelerated growth across a broad range of industries worldwide. Our one-of-a-kind global boutique approach means we provide our clients with tailored solutions unique to their organisation that can scale due to our extensive footprint. As a values-led organisation, our mission is to make an extraordinary impact on our clients, our people, and our community.
We believe it is this approach that has allowed us to work with and transform the most influential brands and organisations in the world, from strategy through to execution. More information is available at credera.co.uk. We are part of the OPM Group of Companies, within Omnicom Group Inc.
Credera will never ask for money up front and will not use apps such as Facebook Messenger, WhatsApp or Google Hangouts for communicating with you. You should be very wary of, and carefully scrutinise, any job opportunity that asks for money prior to starting and/or one where all communications take place exclusively via chat.
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