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Project Support Officer
Job Title: Project Support Officer
Location: London
Duration: 6 months
About the Role
The Project Support Officer operates within the Data Portfolio, providing administrative and coordination support across a global portfolio of programmes and projects. Their responsibilities include:
- Project administration
- Meeting coordination
- Governance support
- Documentation management
- Maintaining project information as a central point of contact for teams and stakeholders
Ensuring the smooth operation of projects through consistent process adherence and timely record-keeping.
Purpose
The Project Support Officer (PSO) ensures successful programme and project delivery within the Data Portfolio.
Key duties include:
- Delivering administrative and coordination support to Programme Managers, Project Managers and Enterprise Portfolio teams.
- Leveraging strong organisation, communication and attention to detail to maintain project documentation, governance, and execution.
- Supporting cross-programme collaboration and process consistency for streamlined delivery.
Responsibilities
Programme & Project Support
- Maintain project information, trackers, and records, ensuring smooth day-to-day operations.
- Provide support to Programme & Project Managers including documentation, scheduling, and meeting coordination.
- Prepare and distribute project updates, meeting minutes, and action logs.
- Update project documentation, trackers, and governance artefacts to ensure accuracy and availability.
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Governance & Reporting
- Record and update project risks, issues, actions, and decisions under manager guidance.
Financial & Resource Management
- Support project financial administration, including budget tracking, purchase orders, and invoice processing.
- Assist in collecting and updating financial project data for reporting with PMO and Finance teams.
Document & Information Management
- Maintain SharePoint sites and organised repositories following agreed standards.
- Coordinate document version control and manage distributed project documentation.
Planning, Scheduling & Communication
- Organise team meetings, workshops, and events, including invitations, agendas, and minute-taking.
- Assist in preparing status updates and presentations, ensuring clarity and accuracy.
- Foster effective communication with project teams and stakeholders.
Measures of Success
- Timely and accurate project administration, meeting coordination, documentation, and reporting.
- Positive feedback from stakeholders on support quality, organisation, and communication.
- Organised SharePoint sites that are accessible and standards-aligned.
- Accurate, consistent project information available for efficient delivery.
- Proactive improvement of administrative processes and workflows.
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Requirements
Qualifications
- Degree level or equivalent professional experience.
- Portfolio or PMO training (advantageous but not required).
Skills
- Strong organisational, documentation, and coordination expertise.
- Excellent written and verbal communication.
- High-level professionalism, integrity, and discretion.
- Confidence engaging with stakeholders across all business levels.
- Attention to detail with ability to manage multiple work streams.
- Fluency in key project tools (e.g., SharePoint, MS Office Suite).
Experience
- Experience supporting complex programmes and managing multiple concurrent projects.
- Exposure to Agile, Waterfall, or Hybrid project delivery methods.
- Prior work in a centralised PMO or Portfolio Delivery Team.
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