Lancashire Teaching Hospitals NHS Foundation Trust
Project Support Officer
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About the Role
Lancashire Teaching Hospitals NHS Foundation Trust is seeking to appoint a motivated and dynamic Project Support Officer to join our Outpatient Booking Services team.
Key Responsibilities
- Support the effective delivery and ongoing development of outpatient services.
- Manage clinic templates and maintain digital appointment systems, including electronic letters, SMS, and voice messaging services.
- Provide support for key digital platforms such as Attend Anywhere and the NHS e-Referral Service (e-RS), ensuring systems are used effectively to enhance patient access and experience.
- Work closely with outpatient booking teams, stakeholders, Digital Health Informatics, and divisional colleagues to drive service improvements and support both current operations and future developments.
- Analyse and present data to inform decision-making.
- Support audits and incident reviews.
- Identify opportunities to improve systems and working practices.
Duties
- Ensure all outpatient clinic templates are accurately created, maintained, and aligned with departmental guidelines.
- Maintain and support electronic appointment systems, including appointment letters, SMS, and voice messaging services.
- Provide ongoing support for digital platforms such as Attend Anywhere and the NHS e-Referral Service (e-RS).
- Develop and maintain effective working relationships with key stakeholders, project teams, Digital Health Informatics staff, and divisional support colleagues.
- Support outpatient booking teams with both day-to-day operations and the implementation of current and future developments.
- Identify opportunities for service improvement and contribute recommendations for enhancements and change requests.
- Promote and support improved working practices through service and system developments.
- Collate, analyse, and present data to inform decision-making and support service improvements and future planning.
- Assist with incident reviews and carry out system audits to ensure data accuracy and compliance.
- Demonstrate professional behaviour at all times, adhering to Equality and Diversity standards.
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About Us
We have 10,000 fantastic people working hard to deliver quality services to our patients. Whatever your role, you help look after 370,000 people in our local area & give specialist care to 1.5 million people across Lancashire & Cumbria.
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Working with us gives you the knowledge and sense of pride that every activity you do genuinely does make a difference to support our patients & staff, ensuring we keep thriving & delivering outstanding healthcare right across our local towns.
You’ll have access to varied development opportunities, learn new skills, meet fab people & do things you’d never have done. You’ll learn about working in a hospital, interacting with people from all different roles to build skills & enhance your career path.
You’ll make an impact, be challenged to think differently, be bold & help innovate to keep improving things. Everything we do centres around patient care which means your role is pivotal and something really to be proud of.
Contact Information
For further details / informal visits contact:
- Name: Marieann Crompton
- Job title: Service Manager
- Email address: marieann.crompto@lthtr.nhs.uk
- Telephone number: 01772 522240
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