HM Revenue & Customs
Project Support Officer - PMO Governance Support
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Project Support Officer – PMO Governance Support
About the Role
We are seeking an experienced Project Support Officer to join a growing PMO and Governance Support function. This is a hands-on role supporting the establishment and day-to-day operation of PMO, governance and front-door processes, ensuring effective coordination and delivery across a portfolio of work.
Working closely with project and programme colleagues, you will help embed robust governance arrangements, maintain delivery plans, support reporting cycles and ensure actions, dependencies and risks are effectively managed. This role is suited to someone who enjoys working at pace, is highly organised and can support delivery as well as process improvement.
Key Responsibilities
- Support the establishment and operation of PMO, governance and front-door processes.
- Work collaboratively with the existing PMO team to implement and maintain delivery controls aligned to agreed priorities and delivery plans.
- Manage and track actions, decisions, risks, issues and dependencies, ensuring prompt follow-up and escalation where appropriate.
- Coordinate project and programme reporting activities, providing accurate and timely management information.
- Support planning and scheduling activities, helping teams maintain delivery milestones and priorities.
- Arrange and support governance forums, boards and working groups, including production of papers, minutes and action logs.
- Maintain project documentation and delivery artefacts to ensure information is accurate, accessible and audit-ready.
- Work proactively with stakeholders across business and delivery teams to support successful delivery outcomes.
- Contribute to delivery activities and implementation tasks, supporting the practical execution of agreed plans rather than solely designing processes.
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Essential Criteria
Applicants must be able to demonstrate:
- Previous experience working within a Government project, programme or PMO environment.
- Strong planning and coordination skills with experience maintaining project plans, schedules and delivery activities.
- Experience managing actions, dependencies, risks, issues and governance processes.
- Ability to produce clear reports, dashboards and management information for a range of stakeholders.
- Excellent organisational skills with the ability to manage multiple priorities simultaneously.
- Strong stakeholder management and communication skills.
- Proficiency in Microsoft Office products, particularly Excel, PowerPoint and Teams.
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Desirable Criteria
- Experience supporting portfolio, programme or project governance within a PMO environment.
- Knowledge of project delivery methodologies such as PRINCE2, Agile or MSP.
- Experience using project management or reporting tools.
- Understanding of public sector governance and assurance frameworks.
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